Stebel Nautilus Red

Payments by Cheque, Money Order or Bank Transfer

Call our Customer Service Rep at +60.12.225.6664 (YC) to confirm your payment. You can also email the transaction details to info@12v.com.my as proof of payment.

	Maybank 5647-5310-5042 Twelve Volts Technologies
	CIMB Bank 1277-0000-5520-55 Paypro Web Merchant
	Public Bank 3144-3269-21 Lee Yow Chuan
	Standard Chartered Bank 6201-2070-5980 Lee Yow Chuan

Credit Card Payment

Payment via Credit Card will need at least 24-hours for security verification purpose. Purchases need to be made via our online store www.12v.com.my to use this facility.

Delivery
Delivery of products is a very important part in the process, especially when fragile products need to be transported over large distances. We ensure all orders deliivered products utilise the best methods possible with a minimum amount of risk.

What delivery service do we use?
Products are delivered direct from our warehouse in Kuala Lumpur.
We normally use Skynet Courier Express as our local delivery service provider.

What is the cost of delivery?
The cost of delivery varies depending on the weight of the order, destination post code and product size.
However, all cost of shipping is included FREE within Peninsular MALAYSIA with purchases above RM100.

Is the delivery insured?
Yes. All deliveries are completely insured.

How long will it take to get my products?
On average it will take within a week to receive your order once we receive your payment. Delivery times can difer based on payment approval process time, courier company pickup, etc..
When situations arise where we expect delays we will contact you normally via the e-mail address you provided with your order.
During the holiday seasons such as Chinese New Year, we do expect delays due to higher volumes so please keep that in mind when ordering for special occassions!

Special Order Products
There are a number of products we make available that require a special order to be put through which can take a considerable amount of time. In this instance you will be contacted.

Satisfaction Guarantee

We understand that it can be difficult to choose products when ordering online because you don and #39;t get to feel them in your hands and get a first hand look at them.

To ease your mind and help you make your decision, we are now offering a 100% Customer Satisfaction Guarantee where you can return the product you have purchased.

There are conditions to this offer which are outlined below.

• You must notify us within 48 hours of receiving the product if you want to take up this offer.
• You must return the product as new so that it can be resold as a new item. If the item is not as new when we receive it we will send it back to you. You will be responsible for paying the return postage before we send the product back.
• You are responsible for sending and paying to have the product returned. We highly suggest making sure the delivery is insured. We are not responsible for damage whilst in freight, that is your responsibility.
• You will receive a credit only for a returned item, not a full refund. The credit will only be for the amount of the item, not the shipping cost. If the item(s) were part of our FREE DELIVERY incentive then the shipping amount will be subtracted from the cost of the product and that is the credit amount you will receive. For example if you bought an intercoler kit for RM1000 (FREE DELIVERY) and it cost us RM100 to ship then you will only receive a RM900 credit.
• Depending on the supplier, some products may incur a re-stocking fee which will be taken into consideration when working out your credit.
• At this present time this offer does not apply to wheels, seats, bodykits, exhaust systems, and other bulk items (more than 10kg).
• Products on special are excluded from this offer.
• Only available to Malaysian customers.
• Not all products qualify for this offer so before you order please ask us to avoid dissapointment.

We are doing our best to ensure you are as happy as possible when ordering products through us!

Warranty and Returns

Products may be returned when they have been damaged during delivery or appear to be faulty. If you are not satisfied with your product then you may be eligible for our 100% Customer Satisfaction Guarantee.

Please read the conditions below regarding warranty and returns:

• You must notify us within 24 hours of receiving the product.
• If a courier is used to deliver the product (such as Skynet Express), you are required to check the product for damage when delivered. If damage has occurred in shipping then you must send the product back with the courier. If you do not do this, you will forfeit any insurance claim.
• You must return the product as new and without further damage. Send product back with courier if product is damaged upon arrival (see point above).
• We will pay for the return postage to get the product back to us if within 48 hours. Please contact us for reserve courier charges for package pickup.
• You will receive a refund for return of a damaged item. If the item is deemed not damaged or not faulty, or has been damaged during installation or misuse (not manufacturer and #39;s fault), we will send it back. You will be required to pay for the return postage before it is sent.
• Warranty registration system is auto-generated on the date of purchase with 1 year manufacturer and #39;s warranty + extended Bonus 1 month warranty (otherwise stated no warranty or used product)
• We are not liable for any mishaps during installation of products to your vehicle.
• In the event of any warranty claim goods or parts replacement for products received after 48 hours, buyers will need to pay for any possible shipping cost to send in for warranty claim.

You agree to these conditions when placing an order through us.