DELIVERY
- Only purchases which are fully paid for will be shipped.
- Handling time is 3 days from the date payment is made, unless otherwise specified. We'll ship it out sooner if the pipeline is not full.
- Once item is shipped out, we will update lelong with your shipment information. Tracking numbers will be provided, however, do take note that tracking for some countries may be unavailable or slow. For delayed shipments, kindly inform us. We also recommend calling up the respective service providers to get a status update as it is quite often the fastest solution when you deal direct with the service providers.
- We do not ship to P.O. boxes.
- Transit time is based on standards provided by the postal and courier companies. At 12V, we do our best to ship your orders as soon as we can but we are not responsible for any delays caused while the delivery is in transit (customs delay and such).
- Delivery time estimates are always based on business days. So 10 business days would be 14 days. 5 business days would mean 7 days. But please remember, these are only estimates as services vary between countries and service providers.
- If an item arrives damaged, please inform us immediately and provide us with as many photos of the packaging and products as it will help us make a case with the service providers.
IMPORTANT! Buyer shall bear all country, provincial, government, state and local sales, use, goods and services, value added, customs duties, import, excise, privilege and similar levies, taxes or fees and shall be responsible for assuring that the Product(s) can be lawfully imported into and complies with all laws and regulations of the destination country.
DOMESTIC
- For local destinations, the services we use are Citylink-Express, Aramex, Poslaju or Ta-Q-Bin depending on service availability.
- For Kuala Lumpur, PJ, Shah Alam and other parts close to KL, it typically takes a day to arrive. However, sometimes it may take 2 or 3 days depending on the schedule of courier companies. Other areas may take up to 5 days.
- We do not provide Cash on Delivery (COD) services. You can choose to pick up your order at our warehouse but please note that all orders must be made and paid online before you drop by our warehouse. Warehouse pick-up hours is Mondays to Fridays 9am to 5pm, excluding Public Holidays and Weekends. We will inform you once item is ready for pick-up.
Shipment Tracking web address.
City-Link Express http://www.citylinkexpress.com/tracking.html
Aramex http://www.aramex.com/express/track.aspx
Poslaju http://www.pos.com.my/pos/appl/service/sub_poslaju.asp
Ta-Q-Bin http://etrace.9625taqbin.com/gli_trace/GDXTX010S10Action_doRedirect.action
INTERNATIONAL
- We deliver worldwide. For countries where shipping is not specified, please do contact us and we'll gladly send you a quote. Please provide us the destination country, city, state and postcode for more accurate estimates. Also let us know the item or items you are interested in.
- International destinations - flat rate delivery is charged per item. For combined purchases, kindly contact us and we'll sort it out for you. We use EMS or Expedited Economy shipments. Companies used are Singpost, Pos Malaysia, Aramex, DHL, Fedex or UPS subject to service availability. If you wish for speedy delivery, get in touch with us and we'll work it out. We will quote you the cost in those cases.
- Once item is shipped out, we will update lelong with your shipment information. Tracking number will be provided, however, do take note that tracking for some countries may be unavailable or slow for International Economy deliveries.
- Generally, we provide 2 services. Economy International and Standard International.
Economy International:
Standard International:
Shipment Tracking web address.
Aramex http://www.aramex.com/express/track.aspx
Fedex http://www.fedex.com/us/track/
Pos Malaysia http://www.pos.com.my/pos/homepage/homepg_track.aspx
Singpost http://www.singpost.com/
UPS http://www.ups.com/tracking/tracking.html
DHL http://www.dhl.com/en/express/tracking.html
