Welcome to AiYOYO.my Lelong Store | Terms and Condition

TERMS & CONDITIONS

Terms and Conditions

Once customers have placed order at our Store, it strictly show customers are agreed and will abide all the T&C as stated below:

1. Goods sold are not returnable, exchangeable or refundable.

2. Please read carefully of the listing and option description, we will not responsible for buyer mistake.

3. Item send out as description. We described clearly as possible.

4. We will only post items when receive full payment on our bank or netpay account.

5. Warranty and after sales service terminate if buyer treat us in arrogant, aggresive, offensive attitude or irresponsible put a bad rating.

Cancellation

1. We reserve the right to cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

2. We will usually refund any money received from you using the same method originally used by you to pay for the Product.

3. Cancellation is not allowed after payment made.

Important: Always remember that our Store Terms and Conditions are subject to change without prior notice in the future.

POLICY

Warranty Claim / Return and Refund:

Once customers have placed order at our Store, it strictly show customers are agreed and will abide all the Warranty Claim / Return and Refund as stated below:

Shipping Damage Warranty:

1. Shipping damage warranty provided by 3rd party logistic/courier company cover up to value RM100

2. Sign and receive delivery items means buyer confirm items receive in good condition without visually shipping damage or flyer broken. Never sign if parcel found damage/broken on the spot delivery so we will be able launch broken claim to 3rd party logistic/courier company and re-send items again to you.

3. Visually shipping damage that can be found on the spot not eligible to claim under defective warranty.

Defective Warranty:

1. Defective warranty : Cover by us to provide repair or exchange service if defective found within 7 days warranty period upon receive product.

2. Buyer bear return shipping cost on warranty claim and we will re-send without further charge.

3. Condition of exchange product must original as receive.

4. Warranty claim on product defect exchange eligible for 1 time exchange only. We will make sure re-send items function well before send out. This is to prevent fraud buyer.

5. Goods sold are not returnable, exchangeable or refundable.

6. Exchange process fee will be apply base on our discretion (Except seller mistake)

7. Item have to send back within 7 days after raise warranty claim from us.

8. We will not refund or exchange due to chromatic aberration issue as every monitor color temperature adjustment are different.

Disclaimer

All product images shown are for illustration purposes only. Actual products may varies in term of size, type, brand, version, colour, and other relevant characteristics

Important: Always remember that our Store Terms and Conditions are subject to change without prior notice in the future.