Pos Laju Malaysia is our official shipping carriers.

When will I receive my shipment?
The goods will be delivered to your doorsteps within 1-3 working days (Penisular Malaysia) / 3-5 working days (Sabah and Sarawak) , upon confirmation of order and availability of stock.

How do I track my order ?

All of Jack box orders will be shipped by secured Shipping Company with track able service to ensure that you will receive your orders safely and on time. Upon successful shipment, you will be given a unique tracking number for your easy delivery tracking

When my order shipped out ?
Jack box only ships on Monday to Friday (exclude weekends and public holidays).

Shipping Policy?
(i) Please be sure that an authorized adult will be at the shipping address given to sign for your package.

(ii) We is not responsible for lost or stolen if there is nobody at the shipping address given to sign for your package when the courier is attempt or if the package was signed by an UN-authorized party at that address.

(iii) Additional RM will be charged for reroute and reship due to wrong address given in the order form.

(iv) Delivery delay due to the incorrect address, public holiday, and unable to locate the address are beyond our control.