Please request for return by emailing us at enquiries@mecoffeyjourney.com within 7 days from the day order is received. You have to include the following details in the email:

• Name:
• Order no:
• Contact no:
• Product(s) to return:
• Reason for return:

Once we receive your request for return, we shall contact you within 3-5 working days for further instructions.

In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (via standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.

Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.

Just don't forget that before you ship anything back to us, please emailenquiries@mecoffeyjourney.com first so that we can provide you with complete return instructions.


Warranty Period

Most of our products are given 30 days warranty period starting from the day order of received. Usually, we will indicate the warranty period in each product's description. Otherwise, 30 days warranty period will be applied.

Please feel free to email us at enquiries@mecoffeyjourney.com for your warranty claim with the following details included below details:

• Name:
• Order no.:
• Contact no.:
• Problem that you encounter:

Once we receive your request for return or exchange, we shall contact you within 3-5 working days for further instructions.