DELIVERY
COURIER SERVICE PROVIDER : PosLaju or GDEX
DELIVERY SERVICE
Free standard delivery is valid for all orders MYR60 or more after promotions and discounts are applied to all states within Malaysia. Gift cards, packaging and prior purchases do not qualify towards the minimum purchase requirement. We offer free delivery service to all our special customized boxes and The Joy Box.
** For wet food purchases above 1kg there will be a delivery charge. Please note.
DELIVERY LEAD TIME
Please note that majority of the items are send out within 3 days of payment. Somehow there are some accessories product that is not in our holding but with our third party warehouse, we will ensure that all items be send out within 5 days of payment received. For item delivery timeframe we always indicate on our product information page. And as we are using third party courier services, it is also subject to peak periods and also circumstances that will result in delay of delivery of goods. For The Joy Box subscription, all boxes will be send out on the 15th of the month, therefore please give 3 days grace period for the items to get to you. For areas within East Malaysia duration may be longer.
INTERNATIONAL DELIVERY
We do not offer delivery out of Malaysia as off yet but our Singapore customers can choose to pick up the boxes from various locations pre-arranged with My Joyful Paws. Please contact us to make such arrangement. A fee of MYR10 shall be charged for such arrangement.
