Obsnap Instruments Sdn Bhd was established in July 1997 as a company involved in retailing and wholesaling of test and measuring instruments. This company imports test and measuring instruments to meet the local manufacturing industries demands.
The name and #39;Obsnap and #39; was inspired by a function in Autocad called and #39;osnap and #39; which is a combination of the words and #39;object and #39; and and #39;snap and #39;. This function, served as an inspiration for the birth of the company and #39;s name because it is an effective tool in pin pointing and selecting the desired items which is an exact reflection of Obsnap and #39;s aspiration in assisting our customers in sourcing the instruments that they are looking for.
Initially, Obsnap spread its wings in the business world with an ambition to become one of the major instrument supplying hubs in Malaysia. To realize this dream, we started off by selling some small portable instruments which were meant for quality control and inspection requirement.
The first industry that Obsnap stepped into was in the coating and painting related industry before expanding its business to include several other industries such as the plastic, automobile, food and electronic industry. The expansion also began showing in our products as we began to sell bigger and more sophisticated equipments such as instrument for material testing as well as x-ray related equipments.
Obsnap and #39;s current customer base is more than 3000 customers including manufacturers, contractors, government bodies and universities.
OBSNAP and #39;S MISSION
Through outstanding personalized professional service we propagate the benefits of measuring and provide instruments to everybody in scientific and technical community around the world.
COMPANY and #39;S STRENGTHS
-Having a large group of renowned principals who are pioneers in their own fields, heavy investors of research and development as well as holders of patented designs which are unique and useful for the industry.
-Our extensive number of customers, who come from various fields and backgrounds including manufacturers, contractors, government bodies and universities, are looked upon as one of our company and #39;s strengths because they are loyal customers who provide Obsnap with good reference for being a reliable and trustable company.
-Obsnap and #39;s staffs, who are trained professionals with degree qualification in the fields of Electronic Engineering, Material Engineering, Electronic and Instrumentation, Computer Science and Mechatronics, are also the strength of the company because they aid in the progress and success of the company.
-Many of them have been with Obsnap for more than 5 years and they are familiar with the business process as well as the instruments supplied which enable them to response to enquiries and tackle the projects promptly.
-Obsnap and #39;s strength is also in its excellent relationship with its customers. This could be especially seen in its pre and post purchase care that we provide for our customers.
-Being professional and providing outstanding customer care in all areas is part of Obsnap and #39;s culture. We stress on service including pre sales service and free consultation for customers, after which we try to come up with long term solutions to solve their problems.
Obsnap Instruments Sdn. Bhd, is not only known as a company that strives to provide high quality products in order to meet customer and #39;s demands and requirement but it is also known as a company that cares. We care through our exceptional and outstanding customer service because we always put our customers first and foremost in whatever we do. This is because we heartily believe that our customers satisfaction is our ladder towards being successful and crafting a name for ourselves in this business.
Total Solution Provider
Obsnap role as an instrument supplier for a wide range of products (a list of which could be found in our website), could not be denied, but what is more appealing is the fact that we actually go out of our way to help our customers sourcing for the equipments that could not be found on our website or in the range of products that we sell. All customers have to do, is to let us know about the kind of products that they desired and we assure you that we will not quit looking until we get our hands on the products.
Apart from that, we also provide consultation services for customers who know what they are looking for but are unsure whether the product specifications meet the standard requirements. Our expert Sales Engineers would assist them upon request and would advice them on the products that best suit their total standard requirements.
Usually, a customer and #39;s relationship with their supplier is instantly severed after the purchasing process is over. However, Obsnap goes the extra mile to actually provide after sales service or post-purchase service to our customers, to ensure their sustained satisfaction. This post-purchase service include a one year warranty for purchased products as well as attending to the request to upgrade customer and #39;s existing products to a better level in order to adjust to their new standard requirement. Our friendly and expert Sales Engineers will also follow up on your progress with the product with the purpose of understanding customers needs better.
Our customer service also extends to include calibration, which is a process to determine, or check the commencement of any used instruments in order to rectify that the instrument is really in its most accurate form and functioning well in its real capacity. If the accuracy of the product is not perfect, then our helpful Service Engineers will assist you in fine-tuning it for better performance. Only a small fee will be charged for this service.
If you take a look at our Service Department, you will be in awe of our well-stocked store rooms with necessary spare parts which are especially prepared to troubleshoot the defected items that might readily need repairing in the future to make perform well again.
Customers should understand one thing about Obsnap. We not only supply machines to them, take the trouble of understanding customers needs, recommend the suitable products for them, guide them on how to use the products and provide them with post-purchase service, but we also emerge as a total solution provider for them. We do all this because we care for our customers. After all, we know that they are the illuminator of our path towards success!
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