Ohhsome Distribution | Terms and Condition

TERMS & CONDITIONS

About OHHSOME - If you have any suggestions or comments please email us at enquiry@ohhsome-disty.com.

Acceptance of Terms - When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order. These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of products to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy.

Changes to Products - OHHSOME may make changes to any products offered at OHHSOME Lelong store, or to the applicable prices for any such products, at any time, without notice. The information provided at OHHSOME with respect to products may be out of date and OHHSOME makes no commitment to update the information provided at OHHSOME with respect to such products.

Inaccuracy Information - From time to time, there may be information on our Site that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice copy.

Stock Availability - In the event of non-stock availability for a specific order, you will always be emailed with the option for you to cancel your order, placed on backorder, other replacement or proceed with a full-refund should you prefer not to wait. You must therefore provide us with your e-mail address when ordering. If you decide to wait for an order, please be aware that you may have to wait longer than the delivery schedule times stated above.

Changes to the OHHSOME Terms of Use - Please check our T&Cs periodically as we reserve the right to change these terms and conditions at any time, and you agree to abide by the most recent version of this.

POLICY

WARRANTY and REFUND POLICY

We want you to love our products and enjoy your shopping experience with us. On this page you will find details about warranty and refund of your purchases made in our Lelong store.

Warranty Terms and Conditions:

Ohhsome's warranty policy is in accordance with the terms and conditions of its respective suppliers. All our products come with its own warranty period as stated under every product page.

Customers are responsible for the return postage costs for warranty purpose. Expired warranty items will be shipped back to customers where the cost of shipping will be borne by the customers.

All warranty items must be returned in its original condition, full packaging and attached with the purchase receipt as well.

Kindly state down the items issue on a note as an inspection reference for our technical team when shipping it back to us.

All warranties requested will be processed within three (3) working days upon receipt of returned items.

However, customers can also opt to visit our office to request for replacement or warranty services. Visiting our office directly for such services will be faster and easier as our customer support team can test the product and make a replacement or provide solution on the spot.

Refund Terms and Conditions:

At Ohhsome, buyers are 100% protected by our 7 Days Money Back Guarantee from the date of receipt with condition below.

Unless otherwise specified for particular products, we will refund you the purchase price if you decide to cancel your orders within twenty-four (24) hours after your order has been confirmed and prior to shipment except for the minimum of 10% transaction fees charges which is non-refundable.

We will provide you with a full refund if any purchased item is out of stock, or we will provide a replacement for another item agreed by buyers.

We will make full refund if the sent item is faulty, wrongly described or different from the sample shown, or we will provide a replacement item, provided the item must be returned within seven (7) days with its purchase receipt, original condition and full packaging.

A partial refund will be made if the client requested for refund due to dissatisfaction of the item received or out of buyer's expectation on its quality or performance neither defective, provided the item must be returned within seven (7) days with its purchase receipt, original condition and full packaging. A minimum of 10% transaction fees charged and return shipping fees are non-refundable.

Refund will proceed within five (5) business days after the confirmation by buyers upon receipt of returned items.

RETURN and EXCHANGE POLICY

We are committed to 100% customer satisfaction. We stand behind the quality of our products, we are pleased to offer a 7 Days Easy Returns and Exchanges policy. Please read below T&Cs to ensure rapid processing of your returned goods.

(Returns) Terms and Conditions:

If you are not completely satisfied / received defective / incorrect with your purchased item, you may return it to claim a new replacement / refund with condition below:

Item(s) to be return must returned with its purchase receipt, original condition, unaltered, and full packaging. Ineligible items will be shipped back to you, thus you will have to bear the cost of shipping.
Item(s) must be shipped back to us within 7 (seven) days of purchase.
Colors may vary across screens, and measurements are approximate, although we try to ensure accuracy in both. We reserve the right to refuse orders, and to make amendments to product information and prices without prior notice.
Buyers hold full responsibility until the parcel reach us. We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
Buyers are responsible for the return postage costs unless we sent the wrong or defective product to you.
For buyers that not satisfied with the product quality / performance itself neither defective, a minimum of 10% transaction fees charged are non-refundable.
All return request will be processed within 3 working days upon receipt of returned items.

*Please READ through our "Refund Policy" if package returned consist of a refund request.

(Exchanges) Terms and Conditions:

We accept if buyers wish to exchange for other models, colors or items, however, we cannot 100% guarantee the availability of the item for which you intend to exchange.

Buyers are responsible for the return and exchange postage costs that incurred to us for the new exchanged item.
Item(s) to be exchange must returned with its purchase receipt, original condition, unaltered, and full packaging. Ineligible items will be shipped back to you, thus you will have to bear the cost of shipping.
We are unable to exchange your item if your merchandise is found to be dirty, stained, damaged or abused.
Item(s) must be shipped back to us within 7 (seven) days of purchase.
Not applicable for CLEARANCE SALE / SPECIAL PROMO items.
Colors may vary across screens, and measurements are approximate, although we try to ensure accuracy in both. We reserve the right to refuse orders, and to make amendments to product information and prices without prior notice.
Buyers hold full responsibility until the parcel reach us. We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
All exchange request will be processed within 3 working days upon receipt of returned items.

* Ohhsome reserves the right to modify or make amendments (or any part thereof) of the Policies, either temporarily or permanently, at any time or from time to time, with or without prior notice. Any changes to the policies will be published on our site.