TERMS & CONDITIONS
How much is shipping?
The shipping price is auto-calculated based on your shipping address and weight / dimension.
To find out how much shipping isCancel Policy
You may cancel the order before the seller send item. In case the seller has sent the item,you may contact seller and request for return and refund (Shipping fees buyer pay).
Refund Policy
In general, the amount will be refunded by the same payment that was used to make payment.
The return cost and/or indemnity may be charged to you after you return the item.
The refund may not be accepted in the following cases:
1)The item has been damaged by customer's fault. ( except for only package opend)
2)The item's value has been remarkably decreased due to the customer's usage/consumption.
3)The item's value has been remarkably decreased due to the time-sensitive sale.
4)The item has been customized for specific buyer.
Disclaimer
The items and their contents on Lelong are put there by individual sellers.
Lelong only provides trading platform and system to facilitate transactions,and is not responsible for listed items and their contents.
International Shipping
Import restrictions of individual country is applicable for all Internet purchases.
Buyer are therefore responsible to ensure that the product can be lawfully imported to the destination country before placing any orders.
The recipient of an international shipment shall bear all relevant charges incurred for international shipping,unless otherwise specified.
These will include but not be limited to the following : shipping fees, import and customs duties. The amount payable may vary based on the product and item price, For further enquiries, please contact us.
POLICY
For replacements, the customer is responsible for paying shipment charges when returning the product , once checking goods no problem , customers have to pay shipment to send back , unless problem with exchange new will bear by seller ,NO claim or NO warranty once broken / damaged by hand customers. IF THE RETURN IS A RESULT OF OUR ERROR within 3 days of delivery of your shipment.
Return or exchange procedures
Please request for return or exchange by emailing us at per3367@gmail.com within 14 days from the day order is received. You have to include the following details in the email:
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Order no:
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Contact no:
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Product to return or exchange:
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Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 1 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.
Just don't forget that before you ship anything back to us, please email per3367@gmail.com first so that we can provide you with complete return instructions.
