Welcome to Castle IT Online Store. Terms and conditions stated below applies to all visitors and users of castleitonline.com / lelong.com.my/merchant/castleit.htm. You're bound by these terms and conditions as long as you're on castleitonline.com / lelong.com.my/merchant/castleit.htm.

Buyer MUST READ

The following terms and conditions govern the sale of products by Castle IT Online Store. By submitting your on-line order to Castle IT Online Store, you have indicated your acceptance to be bound by these terms and conditions of sale. At Castle IT Online Store's sole discretion, these terms and conditions may be changed without prior notice at any time.

• Goods sold are not returnable, exchangeable or refundable.
  Note: All goods sold are subjected to stock availability. If the stock is unavailable or sold out, we will proceed refund to your bank account/credit card. Due to bank processes, some payment refunds may takes up to 7-14 working days.

• Confirmed order must pay within 5 days.

• Please allow us 1 to 2 working days to process order shipment.

• Tracking number will be provided/updated within 24 working hours after shipment made. (Lelong or SMS)

1. Availability
   Castle IT Online Store does not guarantee that products and services advertised on our website will be available when ordered or thereafter.
   
   All orders are based on first come first serve basis. If the item you ordered is unavailble/sold out, you may cancel that item and request for a refund or place a back-order for it, however the remainder of your order will be shipped. We will contact u via email, lelong PM, or phone. (Please MAKE SURE your given Contact Details are correct so we can get in touch to you.)
   
   Seller shall not held responsible for lost damage of the item during delivery by courier service. However, buyer has the right to claim from the courier company.
   
   You may request for a hardcopy receipt under the remark section on your order.
   
   If you prefer to have a product test, kindly request before order being shipped.
   
   Custom PC assemble is FREE of CHARGES while purchasing whole PC set, please remark to us if you'd would like us to help you assemble the PC or you prefer to do-it-yourself.

2. Order Cancellations Changes
   For the benefit of our customers, we attempt to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.
   
   Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.

3. Shipping Risks during Shipping
   When products are shipped to you by common courier, Castle IT Online Store's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of a liability provided by the common carrier's terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the approriate requests when placing your order with Castle IT Online.

4. Errors, Misprints, and Omissions
   Our goal is to provide current and accurate information on our website. However, errors, misprints, and omissions sometimes occur. These include but are not limited to incorrect or incomplete prices, descriptions, specifications, stock availability, photographs or illustrations. Castle IT Online Store makes no warranty that the content of the website is accurate or complete.
   
   Prior to shipment or delivery of any order, Castle IT Online Store may cancel, reject, correct, or terminate any order for products, services, or insurance for which the price was incorrectly displayed or where we otherwise displayed erroneous, incomplete, or inaccurate information. Castle IT Online Store cancel, reject, correct, or terminate at any stage of the order processing, including after an order has been submitted and confirmed, and your credit card or debit card has been charged or an eletronic funds transfer has been sent or received. In the event your order is cancelled by Castle IT Online Store after your payment has been made, Castle IT Online Store will proceed a refund to you via eletronic bank transfer.
   
   Castle IT Online Store is not obligated to complete any sell of products, services, or insurance based on errors, misprints, or omissions on our website.
   
   Castle IT Online Store may at any time, with no prior notice or liability to any website user (a) correct any error, inaccuracy, or omission; (b) change the products and services available on the website, or the prices, fees, description, and specifications of such products, services, and insurance; (c) limit quantitie, promotional or otherwise, available for sale.
   
   If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please refer no.14 and no.15 for return and refund policy.

5. Refund Policy
   Refund only when the item is sold out/unavailable.

6. Return Policy
   Any item purchased from Castle IT Online Store may be returned for credit, provided that it is returned sealed (in its original, unopened, undamaged packaging, with all documentation, just as it left Castle IT Online Store), via appropriate shipping methods. If a unit is returned unsealed, any costs incurred in the recertification of that item to the condition stated on the original invoice, plus any applicable restock fees, will be deducted from any refund or will be invoiced to the customer. Recertification fees will apply to any unsealed units returned without regard as to whether the unit was actually installed or otherwise used. Castle IT Online Store reserves the rights to reject or refuse to refund if the item has been unsealed by the customer.

Warranty Replacement

1. Please keep a copy of either your Order ID Number, Courier Delivery Receipt, Tracking Number, Invoice Number as warranty reference.

2. Some warranties may take more than a month or longer, vary depends on the processes carry by the supplier, service centre, or the manufacturer. We as seller are not within control of this warranty process time.

3. We provide 1-to-1 exchange for faulty item ONLY on the first 7-day after purchased, otherwise it will be handled with standard warranty procedure if over the given period.

4. Eligible Warranty do not include burned, marks, natural disaster, water damage, hardware modification, self repair, excessive overclocks component or any physical damages caused by customer.

5. Certain products may requires buyer manually registration for warranty.

6. Please take note that customer are required to pay the courier fee for send return warranty.

7. There would be a service charge imposed over a period of time when customer requires us to send/claim warranty on behalf of them.
   - For instances, a faulty graphic card (with 3 years warranty) is service free for the first year only, there will be a service charge for second year onwards.

How Do I Send/Claim My Warranty?

Please submit your warranty information, here: bit.ly/1f3J4Uc

Alternatively, you may also do it another way as below:

Warranties Return Procedures

Step 1 Prepare your faulty unit

Step 2 Attach a piece of paper note with your information:
i. Your Name
ii. Address
iii. Contact number
iv. Email Address
v. Order ID / Invoice number (if any)
vi. Faulty Problem (simple description)

Step 3 RETURN it to our Warranty Department.

- Lot. 2-023, 2nd Floor, Endah Parade, 1, Jalan 1/149e, Taman Sri Endah, 57000 Kuala Lumpur, Wilayah Persekutuan, Malaysia.

For any warranty claim issues or question, you may also reach or whatsapp us at 012-8222274.

Thank You.