Always NO CHARGES for any type of payment*

 

You can pay your order in any form you wish, there are NO HIDDEN charges even you pay with credit card in Netpay.

NO DELAY shipping for credit card payment

Delivery policy applicable to all type of payment. Shipping period of credit card payment will not delayed deliberately

 

Payment Acknowledge

We will inform by system automatically about your payment once you paid by Netpay or you have updated the order status. You can set ones mind at rest and wait for your ordered items

 

 

You also can direct bank in to our account without go through NetPay

Our Banking Details:

You may make payment to:

MOHD KHAIRUL BIN SUHAIMI (CEO eShopStore)

MAYBANK

153010734157

 

Send us the physical payment proof and shipping info to eyoo87@gmail.com OR Whastapp to this number (011-40249400)

IMPORTANT!!

 

Kindly inform us and update your order status once you have made payment and which account you are using.

 

BUY WITH CONFIDENCE

 

How does the Lelongs Buyer Protection Program work?

If you made a purchase at Lelong from a BPP qualified seller and did not receive your item, please try to contact the seller to resolve the matter. Often it is just a miscommunication or misunderstanding problem.

Allow enough time to receive the item - usually 7-14 days. Keep in mind that the seller needs time to receive and confirm payment and ship out the item. If it is still unresolved, follow the steps below to make a BPP claim.


To process a claim, you need to submit the following documents no later than 60 days from date of when a claim file is opened:

1. The fully completed and personally signed Buyer Protection Program form.
2. Police report must be filed. The backup copy of the police report ?photo copy or scan copy. (Compulsory)
3. Emails communication / SMS with the seller.
4. Any other information or documents reasonably required by Lelong.

 

Lelong reserves the right to make a final decision at our sole discretion on any claim and make changes to this policy from time to time as it deems fit.

* Lelong.my reserves the right to modify or make amendments (or any part thereof), either temporarily or permanently, at any time or from time to time, with or without prior notice.

 

What are not covered by Lelongs Buyer Protection Program?

The following purchases are not covered:

• Items that violate our prohibited or restricted items listed.
• Items that are posted under "For Sale" and "Iklan Ekspress".
• Items listed or that should be listed in these categories:
  • Cars Transport
  • House Property
  • Job Freelances
  • Rental, To Let For Hire
  • Services
  • Ticket
  • Travel, Tours Hotel
• Buyer makes the payment to the seller before the auction has ended or before seller confirmed the order even though there is a transaction record under Lelongs system.
• Purchases where you have been compensated by a third party, such as PayPal, courier company etc.
• Items that are returned or lost due to error in shipping address provided by you to our system, including being returned for undeliverable as address, refused or unclaimed.
• Items paid for with cash or instant money transfer services such as Western Union or MoneyGram.
• The excess amount above the listed price paid by the buyer is not covered.
• Shipping / Postage / Handling Fees are not covered in BPP.
• Transactions made through COD/COC (Cash On Delivery / Cash On Collection) method.
• Non-physical purchases such as ebook, software, game points, online game tools etc.
• Buyers?remorse
• We do not cover for any claim against seller, if the seller unable to deliver products or services due to the following reason:
  • Flood
  • Fire
  • All Natural Disaster
  • Bankruptcy / Business Failure