Warranty / Returns
New Mobile Phones normally comes with 12 MONTH MANUFACTURERS WARRANTY covering manufacturing defects only. This warranty excludes any damage caused by the user (example such as water damage)
Chinese Mobile phone its normally comes with 3 month warranty unless its stated.
Used mobile and accessories normally comes with 1 week personal warranty from us.
Memory Card Warranty normally stated on the receipt or the packing.
Prior to any return please get in contact with us via e-mail, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 48hr turn around Monday to Friday.
Please note that you are responsible for the cost of return postage in any instance. We can only refund or replace items we actually receive.
POLICY
General FAQs
Q: When can I expect delivery of my item? A: All items are dispatched within 24 hours of your payment clearing unless the stock is not available. please allow us to re-stock the item.
Q: My Item is faulty, or I have received the wrong item? A: We apologize in advance if this happens. Prior to any return please get in contact with us through lelong.com.my or email, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 48hr turnaround Monday to Friday. Please note that the buyer pays the cost of return postage in any instance, and you are responsible for ensuring we receive the item back prior to a refund or exchange.
Q: How to get instant support from us?
A: Customer can contact us via instant messenger, if we are available, we will assist u immediately. else, you have to leave a message to us so that we will get back to you as soon as we can. via email or contact number, refer to our main page www.kitkit85.lelong.com.my
