Newspeed Camera | Terms and Condition

TERMS & CONDITIONS

If you do not agree our terms and conditions, please do not bid. No cancellation of bid is allowed.

Please contact us to resolve any question before bidding. You should understand that your bid is a contract, if you win the bid for this item, you have to proceed to purchase this item.
Non-Paying Bidder / Joy bidder will be reported to lelong and will be blacklisted.

-Winner will received email from lelong after auction closed, payment info is included in the email. Please made payment within 2 days.
-If winner did not pay within 3 days we reserve the right to cancel the deal and resell the item without prior notice.
-As we are selling all over the world, if an item was out of stock, we may replace with a similar or same value item to buyer or refund.
-Non-Paying Bidder will be blacklisted, to remove from blacklist RM20 admin fees apply.
- Buyer pay postage for returning faulty item. Item returned and found not to be defective will be returned at buyers expenses.
-Item sold are not refundable and not exchangeable for Auction Item.
-Shipping charges are not refundable.
-We do not cover lost or damage during shipment. It will fall under Poslaju / Courier compensation, up to maximum value determined by Poslaju / Courier.
-For full insurance coverage, please add 2.15% of total sum insured, please email us if you need to buy insurance.
-Warranty start from the date of delivery.
-Most accessories do not cover under warranty.
-Feature and Specifications are for reference only.
-Lens and High end model are back to back order basis, item delivery may take 5-10 working days.
-Specifications are subject to change without notice. We are not responsible for any change of specifications and design by the manufacturer.
-Water immerse / leakage was not cover under warranty even for waterproof item.
-All pictures/colors are for illustration only, unless otherwise specified.

POLICY

We offer professional, affordable solution of photograpghy equipment in the market through both online and retail channel which youll hardly find in the market!

We ensure that all our customers will get the best service from us.

We wont serve customers with attitude of "because-this-is-my-job" Well make sure customers will feel comfortable throughout their shopping. If they require our assistance during their shopping, well provide them the best support they can find online.

7 Days Return Policy

The returned goods / products should be in the original condition. If the goods / products has been used or found to be damaged by the user, there will not be any exchange / refund. All decision on all question relating to complaints as to defects either of workmanship or material shall be final and conclusive and the purchaser shall agree to abide by such decision. We will also not be responsible if your shipment is lost during the return transit.

Warranty Policy

Warranty

Warranty

All equipment sold are warranted solely by the manufacturer/distributor. All items requiring repair should be sent to the manufacturer/distributor directly for service.

Best Effort Service

All equipment sold by us, if customer need us to send for warranty service, customer have to pay transport charges send to manufacturer/distributor. All cost incurs have to be pay by customer.

We always provide the best and fastest service as we can as in line with our Best Effort Service, but the waiting period is depending on different service centre, we do not guarantee how fast it can be done.

Remark:

Accessories are not cover by warranty, including battery, charger, ac adapter, all types of cables, flash tube, modelling lamp and locking mechanism.
Wear and tear, breakage, firmware, software and any inappropriate usage are not cover under warranty.

We are not liable if the manufacturer/distributor fails to perform warranty service.

We will not be responsible for any consequential, lost or incidental damage resulting from the sale or use of any merchandise purchased from us.

Others:

All products once registered online, it is not available for exchange, must send for warranty.

DJI products once activated, it is not applicable for exchange and return, it must send for warranty service.

All decision on all question relating to complaints as to defects either of workmanship or material shall be final and conclusive and the purchaser shall agree to abide by such decision.

If you have any doubts / suggestions / comments about us, our products or our site, do not hestitate to contact us! We can be contacted through newspeedstore@gmail.com