• Item will be ship after payment received.
• Via Pos Laju / GDEX / TA-Q-BIN / Others Courier Services
• For Sabah/Sarawak, if the shipping weight for an item is 2kg above will be shipped by Pos Parcel / Registered Parcel

Order Process Time:

• The order process time is 1 to 3 working days
• If there has anythings cause the shipment delay, we will email you
• If you are not receive the item within estimated working days after we shipped, please email us @ ebestseller.lelong@gmail.com

Estimated Delivery Date:

By Courier Services (Pos Laju / GDEX / TA-Q-BIN):

• Peninsular Malaysia: Next 1 to 3 business days from delivery day
• East Malaysia: Next 3 to 4 business days from delivery day

By Pos Parcel / Registered Parcel:

• Peninsular Malaysia: Not applicable
• East Malaysia: Next 5 to 8 business days from delivery day

Tracking Number

• We will update the tracking number at the lelong order between 7pm to 9pm on the delivery day
• Please take note that most courier system is not updated online instantly, we advice you to check after 24 hours after receiving the tracking number.

Can I Walk in Self Collect?
We Encourage Walk in Self Collect at our KL office.

Address: http://comfortsurf.com/ContactUs.aspx
However retails shop price will be slightly different from online. Please follow the retails shop price that we stated in our official website www.comfortsurf.com. For self collect, please follow the terms Condition and the self collect price that we stated in listing. Please NO bargain the price as the retails price is fixed Unless your purchasing in bulk.


Shipping Address:
Please make sure your address is your desire shipping address. In any case you need to ship to different address, please inform us in advace, we not responsbile / cannot change the address once shipped. Hope you understand.


Combined Shipments:
We accept combine shipping. When you buy more then 2 item, system will automatically calculate the total combined shipping cost which is definetly lower compare to order seperately.

However please note that in certain cases if you think the shipping cost after combine still high, we recommend buyer to survey and compare to others competitor price first. If you found Total (Item+shipping) is reasonable or still lower then others, then you only proceed the order.

Please do not complaint to us about the shipping cost after you received the item. Buyer should compare and decide before proceed order. If you accept the price, then only proceed order. Please note that shipping cost also included handling fee like packaging material / packaging cost.

We always maintain most competitive pricing to our customer.

Insurance / Covering for Item Lost / Damage:
We will not bear or responsible if item lost / undeliver / damage caused by the carrier company.

Please note that maximum compensate from courier service for Lost / Damage item during delivery is RM100. If your item value is higher than RM100, we sugguest buyer to contact us for additional Insurance cover. Otherwise, we will not able to full cover you.

Buyer should immediately report to us and respective courier company during receving in damage. At the same time report to respective courier and taking some picture as advidence. Buyer need to follow any request require by respective courier in order to get successful claim. We will cooperate with the courier in the claim process as well.

Courier Company Careline:

Poslaju 1300300300
TA-Q-BIN 03-80226579
GDEX 03-7787 2222 / 03-7787 6677

Dealer / Dropshipper / Quantity Order:
We welcome dealer inquiries. We will give you best wholesales price. Please contact us via email: comfortsurf@gmail.com. together with your company name / contact / item interested / qty.