Return Policy

If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 14 days of the order date and issue a full refund.

We require:

· The item must not have been used or installed or had any data inputted.

· The item must be in an 'as new' condition and returned in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. ;€‹

· All sealed goods must not be opened

· The proof of purchase such as order number, delivery note, bank statement and etc.

However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this return policy to resellers of our product.


Return Procedures:
Please request for return or exchange by emailing us at support@voxtera.com.my within 14 days from the day order is received. You have to include the following details in the email:

· Order no:

· Contact no:

· Product to return or exchange:

· Reason for return or exchange (so that we can improve!):

Once we receive your request for return or exchange, we shall contact you within 3-5 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.

In most cases, you will need to cover the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.

Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.

Just don't forget that before you ship anything back to us, please email support@voxtera.com.my first so that we can provide you with complete return instructions.


Warranty Procedure:
Most of our products are given 30 days warranty period start from the date of received. Usually, we will inform the warranty period in each product's description. Otherwise 7 days warranty period will be applied for those none indicate warranty period.

Please feel free to email us at warranty@voxtera.com for your warranty claim with include below details:

· Name:

· Contact no.:

· Address:

· Order no.:

· Problem that you encounter:

Once we receive your request for warranty, we shall contact you within 3-5 business days for further instructions.

Note:
1. The warranty goods should be sent in to our office / service center.

2. Please courier to our office / service center in case we do not have any service center near your area.

3. Courier fee for warranty claim / return / repair covered by customer.

5. Voxtera will cover delivery costs for replacement or repaired

6. Printed receipt will be required as proof of purchase.

7. Warranty claims which do not fulfill the steps above will not be processed due to missing information.

8. Any Payment for Bank in Transfer or ATM Transfer, Balance will NOT be refund.