1. Winner or buyer is required to complete their transaction/payment within 3 working days. Failing so may cause the item being released without reserved.
   
   
2. If a product is out of stock, buyer can change it with other products or ask for a FULL REFUND.
   
   
3. Kindly updates the proof of payment (online payment / bank in slip) in LELONG SYSTEM once payment is done OR email us at ink4u@live.com.my by indicating your ORDER ID, NAME and PHONE NUMBER in order for us to proceed with the delivery. You may also FAX to 603.2142.5486.
   
   
4. Once we received your payment, we will send you email of Payment Received then follow by email of Delivery Notice after we shipped out your goods.
   
   
5. All purchase made will be issued Cash Sale for your accounting recording purposes.
   
   
6. Bank account no. for ONE VOICE SOLUTIONS SDN. BHD.
   
   MAYBANK 512174328143
   PUBLIC BANK 3161764610
   
   
7. Bank account no. for TAN YEONG SHINN
   
   CIMB BANK 14530000448207
   
   Thank You....... :-)
   
   

1. All shipping and handling fees are non-negotiable and non-refundable. OVSSB reserves the right to alter, apply or waive the delivery and packaging charges at our absolute discretion.
   
   
2. Your orders will be processed on daily basis during business day, Monday to Friday. Orders that are placed on weekends or public holidays will be then processed on the following business day. Orders are usually shipped out within 1-2 business days once the payment is made and confirmed.
   
   
3. Please make sure that you have given us the correct shipping address. OVSSB is not responsible for lost or misdirected orders due to incorrect address provided. Buyer has to pay for the shipping fees again if shipping was returned.
   
   
4. All purchases will be combine as one shipping unless specified by customer. That and #39;s mean customer will need to pay for one shipping fee only or else free delivery.
5. Below is our standard shipping rates.

FREE DELIVERY*

Within PENINSULAR MALAYSIA
(A Nominal Fee RM 4.95 for purchases below RM 199)

A Nominal Fee RM 9.95

for LABUAN, SABAH SARAWAK
(the rest is on us, no minimum purchase)

P/S: Not valid with purchase of Notebook Printer

It is my pleasure trying my very best to clarify with you some of the TERMS used refer to our INKS TONERS product.

GENUINE or more accurate should be OEM (Original Equipment Manufacturer). OEM refers to the genuine product by the company itself. But OEM was misused by Malaysia market as compatible and as a result it confuse consumer. Therefore, we use the term GENUINE.

COMPATIBLE basically refer to a Third Party Company producing a COMPLETELY BRAND NEW alternative product which is similar to the original products i.e. PRINT-RITE. It carries a different Brand and cost much lesser compared to the Original. It is NOT ORIGINAL, NOT REFILLS and NOT REMANUFACTURED.

REFILLS basically refer to INKS which are produced by Third Party Company. It requires your EXISTING EMPTY Cartridge and you need to do the refilling job.

REMANUFACTURED means the original empty cartridge being re-used by Third Party Company for re-production. They fill in the empty cartridge with inks or powders (some parts may need to replace) and re-packaging the product to the market.

IMITATION means it is NOT GENUINE BUT LOOKS LIKE GENUINE (PACKAGING and SECURITY SEAL). It is against the law. It cause customer to pay at the price of the Genuine Product but getting something else. Therefore we urge customer to buy from a trustworthy source, especially when the price seems like too unreasonable.

Finally, we would like to state Our COMPANY STATEMENT here:

We ONLY sell

GENUINE

COMPATIBLE

REFILLS

and REMANUFACTURED Cartridges

STRICTLY NO IMITATION.

Please Purchase with Confidence !!!

See What Our Customers Talk About Us.......

http://www.lelong.com.my/Auc/Feedback/UserRating.asp?UserID=ink4u@1

For more enquiries...

Kindly reach us @ 012 268 3181 YS Tan

Thank You :-D