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Telephone English

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RM 800.00
Exempted item (GST 0%)
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*Incl GST (6%)
From Penang , Estimated Arrival 1-3 working days.  
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189136850
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mobiweb
Since 30 Jul 2014
GST ID: 000923045888

Feedback Score
: 2+
Positive Feedback
: 100.00%
Total Product
: 34
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    Product Description


    Telephone English

    Telephone English

     

    HRDF Certified Training Course

     

    Date :

    21st Feb 2017

     

    Course Objectives

     

    • Learn to communicate more effective on the phone while making or receiving calls. While making a call for getting information, arranging to meet, leaving a message and providing feedback are important that it is done professionally.

    • Learn to take a call is even more crucial and we will cover areas of taking a message, handling feedback, providing support while always leaving the impression to the caller that you are friendly and polite.

    • Provide a good overview for a call center environment.

     

    By the end of the course, participants should be able to:

     

    • Converse effectively with the right pronunciation, speed and clarity over the telephone with either a customer, vendor, colleague or friend.

    • Essential skills in telephone etiquette and able to communicate, taking or leaving a message, established a reason for the call, asking the caller for repetition or clarifying and ending a call.

    • Make everyday phone calls like booking a hotel, restaurant and transport. How to respond to any caller that have a telephone or line problem, recording a voicemail using phone menus.

    • Utilized telephone skills to make a phone call more pleasant and productive like sounding friendly and polite with small talk. Telephone manner is important even if the call is informal or formal.

    • Skills in calls with a customer /colleague in making appointments, inviting people or even confirming an arrangement. Making or apart of a conference call on how to communicate

    • Making a commercial phone call like placing an order or solving problems are express in this course. Handling feedback and provide feedback with selling skills on the phone are covered.

     

    Target Group

     

    • SME business owners

    • Call Center consultants and executives

    • Sales Executives, Customer Relations Executives and Product support technicians

    • Customer support staff and front line executives

    • IT Managers, HR Managers and Marketing Managers

    • Persons that uses any telecommunication tools daily

       

    Targeted Industry

     

    The course is designed to provide a general overview for :

    • Manufacturing industry

    • Logistics industry

    • Automotive industry

    • Construction industry

    • Insurance industry

    • Technology industry

    • Power plant industry

    • Entertainment industry

    • Healthcare industry

    • Media industry

    • Oil and Gas industry

    • Property industry

    • Retail industry

    • Banking industry

    • Software industry

     

    Contact Us :

    Mobiweb Sdn. Bhd (760405-K)
    Unit 1-3-31, i-Avenue,
    No. 1, Jalan Tun Dr Awang,
    11900 Bayan Lepas,
    Penang, Malaysia

    T : 604 – 642 0621 F : 604-611 5620

    Mobiweb Sdn. Bhd. 760405-K
    No.B-2-7, Block B,Kuchai Exchange,
    Jalan Kuchai Maju 13,
    Kuchai Lama 58200,
    Kuala Lumpur, Malaysia

    T : 603-7980 1388 F : 603-7980 2388

    Web ASP Sdn Bhd (832475-W)

    Mobiweb Infocenter Sdn Bhd (1170221-D)
    No. 737-5-12, Sri Nibong Complex,
    11900 Bayan Lepas, Penang, Malaysia

    Website: http://www.mobiweb.info/

     


    Last Updated @ 2/17/2017 5:15:50 PM

    Find great products and buy online with Mobiweb. For large quantity, please contact us.
    Person incharge: Mr.Ang +6012-4927082
    Malaysia Toll Free: 1800 87 7061
    Kuala Lumpur: +603-7980 1388 / +603-2780 3880
    Penang: +604-642 0621
    Kelantan: +6017-971 3727
    Johor Bahru: +6011-3671 0208
    Australia: +612 8310 5560

    Email: sales@mobiweb.com.my




    Questions & Answers   Ask Seller

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    NOTE : Please request tax invoice within 7 days.

    *No additional charges for any type of payments

    Netpay

    • Maybank
    • CIMB Bank
    • Public Bank
    • RHB Bank
    • Hong Leong Bank
    • Affin Bank
    • Alliance Bank
    • AmBank
    • BSN
    • Citibank
    • HSBC Bank
    • OCBC Bank
    • Standard Chartered Bank
    • UOB Bank

    Credit Card

    • Visa and Master Card

    Bank Transfer (Direct Transfer for non Lelong users)

    1. Publick Bank
      Account Name: MOBIWEB SDN BHD
      Account No: 314 021 3507
      A/C Swiff Code: PBBEMYKL
    2. Maybank
      Bank Name: Maybank
      Account Name: ANG HUN PENG
      Account No: 1074 2408 8715
    3. OCBC
      Account Name: MOBIWEB SDN BHD
      Account No: 130 102689 9
    * Please make payment within 48 hours upon placing order and email us your order details together with your bank transfer slip and state "Att: Lelong Purchase" via:
     
    Email to: sales@mobiweb.com.my or Fax to: +603-7980 2388 / +604-6468367

    We aim to deliver within the time agreed upon purchase. We guarantee merchandised ordered will be delivered to your doorsteps within 1~3 working days.

    Shipping Fees
    Shipping charges will vary according to the total weight of your items. Shipping charges are indicated on individual product page, from RM7.
    * Please contact us for international delivery.

     

    Cash On Collection / Self Collect (CoC)
    Minimum of RM50 required while placing order.
    *Only valid in Penang, Klang Valley and Johor.

     

    Logistic Partners

    • GD Express Courier
    • Skynet Courier

     

    Delivery Cut Off time
    Same day processing for payment made before 12pm (working day)
    Payment made after 12pm will be processed on next working day.

     

    How to track my purchase?
    An SMS with courier's consignment note number will be delivered to you once the item has been shipped out.

    All items are quoted in Malaysia Ringgit, excluding shipping fees. Prices, specifications and availability of products are subject to change without prior notice. All sales are final and under no circumstances will a refund be given.

    Lost Damages
    Seller shall not held responsible for any lost or visible damage of the item during delivery by courier service. However, we could assist buyer to liaise with the courier company. Please notify us via email within 48 hours from the time of package arriving.

    All items come with 1 year warranty excluding recon CPU. Warranty void if warranty seal is broken. Transportation fees are at buyer's own cost. Besides, buyers may send it back to our offices in Malaysia for the warranty claim. Our service representatives will be glad to assist you.

    Out Of Stock
    We can never guarantee that all products to be in stock at all times. Full refunds guarantee in case of out of stock. If you decide to wait for an order, please be aware that you may have to wait longer than the delivery schedule times stated .

    We reserve the right to amend our terms and conditions without prior notice when it deemed necessary. By placing an order with us, you agree to be bound by the Terms Conditions.

    Questions & AnswersDo you have any questions to ask merchant about this product   Ask Seller

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    Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.
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