*Use a new filter hose when connecting to the filter, as old ones tend to be less flexible and may loose easily. Please insert PIPE connection part more than 2cm into the filter hose. In case it is hard to connect, making the hose and PIPE wet with water makes the operation ease. Attach the suction cup firmly to the tank surface. Should any oil film appear on the surface, adjust the position of the inflow pipe so that the opening part is above the surface. This enables the PIPE to act as aerator.
*Cleaning with the glass cleaning agents in necessary when algae begins tocome accumulate on the pipe. Make as solution with glass cleaning agents and submerge the glass pipe with suction cups and filter tube removed. It takes 30 minutes to few hours to be cleaned depending on algae condition. If algae cannot be removed completely, use spring washer which is a brush specially made for the cleaning of glassware. Wash the glass with tap water until the slime and odor disappear. The superge solution is harmful to the fish and plants. Be sure to throughly wash away any residue and your hands after maintenance.
For Life stocks like shrimp, fish and plant, delivery only can be arrange on Monday, Tuesday or Wednesday. Thanks!
For Kedah, Johor, Terengganu and Kelantan, delivery only can be arrange on Monday and Tuesday.
For West Malaysia
Livestock, for example shrimps – RM20.00 for 1st 2kg (Pack with polystyrene box, ice gel)
Others – RM12.00 for 1st 2kg
(RM2.00 for every added kg)
For East Malaysia
Livestock, for example shrimps – RM30.00 for 1st kg (Pack with polystyrene box, ice gel)
Others – RM22.00 for 1st kg
(RM22.00 for every added kg)
We value your shopping experience, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
30 days return or exchange policy
If you are NOT 100% satisfied with your purchase, we will gladly accept returns of packages within 30 days of the order date and issue a full refund.
All we ask is that the product is:
- not used
- in the same condition you received it
- in the original box or packaging
Return or exchange procedures
Please request for return or exchange by emailing us within 30 days from the day order is received.
You have to include the following details:
- Order number
- Name Contact number
- Product to return or exchange
- Reason for return or exchange
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions.
To exchange item, please let us know the item you want to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us.
However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will ensure we send the correct item to you.
Remember, before you ship anything to us, please email us first so that we can provide you a complete return instructions.
We provide DOA (dead on arrived) gaurantee for all the livestock we shipped.
Any casualties claim must be made within 2 hours upon goods received.
A CLEAR picture showing the quantity of the casualties is need before unpack the breathing air bag and email the picture to firstname.lastname@example.org or SMS/WhatsApp 012-4922075
We will not liable for any casualties claim if no picture are presented or exceed 2 hours.
We provide 100% refund for the casualties but exclude postage fee.
Buyer need to top up the postage fee for goods to be re-delivered as per request.
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.