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After the receiving of your order, we need some time to test the product in order to ensure its quality. There are different kinds of processing time for different items. Average processing time is 1 -2 working days; however, it varies from the item's stock status. As for the small quantity, the processing time is 1-3 days while as for the large quantity, it will be about 2-10 days.
If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the order date and issue a full refund.
All we ask is that the product is...
If the goods/products has been used or damaged by the customer, there will not be any refund. store4online will also not be responsible if your shipment is lost during the return transit
Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.
Warranty and Return Policy
Please follow the steps mentioned below to claim warranty / return goods:
1. Contact us by email to firstname.lastname@example.org with detailed description and photos or videos if possible, and we will confirm whether it is operational problem or quality problem.
2. We will advise you with possible resolutions after our confirmation.
3. We will accept your requirement of returning if all the solutions are not workable.
4. You have to immediately send the items together with the original packaging and accessories unless an exception is agreed in advance.
5. We will inform you once we receive the returned goods. Replacements or repaired items will be shipped back via regular air mail with prior notice.
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