We offer FREE shipping for Peninsular Malaysia (including East Coast)
**Goods sold are not refundable, returnable or exchangeable
Questions & Comments
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1. How long does it take to deliver?
- All item will post from Monday-Friday, expect public holiday.
- Usually take 1-3days for delivery
- For ready stock only
2. Where do you deliver?
- Peninsula Malaysia (including East Coast)
- East Malaysia: Sabah and Sarawak
3. How our bicycle are packaged and assembled?
For ease of transportation, your bicycle will arrive approximately 95% assembled in a recyclable carton box . All you have to do is unpack and do simple installation.
4. How our accessories are packaged?
Accessories will be securely wrapped and packed or in recyclable carton box.
5. Are all items guaranteed in stock?
We try to update the website as often as possible to reflect out of stock availability. However, we will notify you if an ordered item is not available.
6. Who are our delivery partners?
Orders are shipped securely via Pos Laju, Skynet, ABX Express or GDex Courier. Our partners are just as dedicated as we are in delivering your bicycles and accessories to you as soon as possible.
7. What are the shipping charges?
The shipping charge depends on the total amount of the bicycles ordered as well as your location.
8. Can I track my order?
Yes, we will email the tracking number to you when your item delivers.
9. Can my orders be delivered to an office address?
Absolutely! Your orders can be delivered to an office address.
TERMS and CONDITIONS
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
BillyBikeShop reserves the rights to accept or reject the returning of a product. Not All Products are Returnable. Please contact us if you are unsure / undecided.
You can return purchases from us by mail or at any of our retail location, regardless of whether you made your purchase online, by phone or in an BillyBikeShop online store.
You must inform us at email@example.com within 7 days of the SHIPPED DATE of the product if return is desired. You must get approval/confirmation (via email) from us prior to returning a product.
For approved returning, the returned product must be in its original packaging which is unopened / unused / unassembled condition. we will confirm with you for the returning arrangement.
You are responsible for shipping cost as well as product damage/lost of the during the return shipping. You must ship and return the product to us within 7 days after receiving the return confirmation notice.
Restocking Fee: Unless the product is defective or the return is a direct result of our error, a restocking fee of 10% + Shipping Cost (RM10 or actual shipping cost regardless FREE SHIPPING during the purchase, whichever is higher) may be charged on bicycles, accessories, parts and components.
For products older than 7 days, customer will have to ship the product to us for warranty claim at his / her own cost.
NOTE: You must include a copy of proof of purchases (receipt, shipping invoice, or member purchase history) for all returns.
Where to return?
3,Jalan Lim Tee Hooi,34000 Taiping Perak
+6012 4355000 | Delivery time 11:00am ;€“ 6:00pm (Sunday Off)