Women Knit Crochet Winter Beanie Hat Ball-Black

**We regret that no cash refund is allowed.

Shipping & Delivery

1. Delivery service is only available from Monday to Friday.
2. In normal situations, ordered items will arrive within 1-3 business days upon full payment.
3. If payment is made before 12pm on a business day, your order will be processed and items will be sent out on that day itself. Otherwise the order shall be processed on the next business day.
4. We apologize that we do not provide delivery on weekends & public holidays.
5. Kindly ensure that there is/are recipient(s) at the designated shipping address, so that the courier person can deliver the items to your doorsteps with minimal delay. While we try to deliver the items in the shortest possible time, delays can be unforeseen especially during public holiday and festive season periods, ie Xmas, New Year. We seek your kind understanding as such.
6. Once parcel has been sent out, you will be notified of the shipment tracking number via email. And our system will also update the status in your order information details.
7. With the tracking number, your parcel can be easily tracked by using

• POS LAJU
• SKYNET
• POS EKSPRESS
   

Shipment Method (Pos Laju):

Peninsular Malaysia:
Flat Rate = RM6.00
 

With RM 100 purchase or more = Free Shipping

Sabah & Sarawak:
Flat Rate= RM9.00

With RM 150 purchase or more = Free Shipping

International (Outside Malaysia) delivery:

 For customers who wish to have items delivered outside of Malaysia, please contact our customer service via email for more information.
Email: cs@prettybabes.com.my

Click here to estimate shipping fee for international parcels


Cash on Delivery 

 COD is only available for wholesale customers. For wholesale customers, please contact our customer service via email for more information.
Email: cs@prettybabes.com.my 

Return & Refund Policy

Terms and Conditions:

Customers can return and ask for refund of the returned items with the following conditions:

1. No refund is allowed IF the items received by buyer are the correct items placed and goods are received in proper condition. Buyer may exchange the item published on Prettybabes Fashion website as a replacement, whose value is equal or lesser than the returned item. Customers may also top up the price difference to have higher value items than the returned item. There is a 20% processing fee incurred of the returned item, to be borne by the customer. For eg: If the returned item is purchased at RM 100 (exclusive shipping charges), the item that can be exchanged must be equal to RM 80 or less.
2. No cash refunds are allowed.
3. Return items must be with complete and original packing. Items returned in stained, washed, or used condition will NOT be eligible for return and refund.
4. Shipping fees are not refundable.
5. Shipping fees incurred from delivering the returned item will be fully borne by buyer. Prettybabes Fashion will bear no responsibility for any item damaged or lost during the returning shipment.

How do I request for a return and refund of item shipped by Prettybabes Fashion?

You may email to our customer service, cs@prettybabes.com.my for any return or refund, not later than 3 calendar days, upon receipt of item and it is subjected to Prettybabes Fashion’s Return & Refund Policy.

My ordered items are damaged when I first received them, what shall I do?

Prettybabes Fashion is committed to ensure customer’s satisfaction. Thorough inspection is done prior to delivery to ensure items are in a proper and good condition before they are shipped out. In the event that buyer receives the item in a non-working or damaged/broken condition, buyer may email to our customer service, cs@prettybabes.com.my, not later than 3 calendar days upon receipt of item. Prettybabes Fashion will deliver a new set for replacement.

I've returned my item; how soon will I receive my refund?

Once Prettybabes Fashion has received the returned item, buyer will be notified and the refund can be received within 3 working days. Please note that refund is in the form of credit that can be used to exchange or purchase other items on Prettybabes Fashion website.

Prettybabes Fashion Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note:the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

Email: cs@prettybabes.com.my
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Bid -> Contact me within 72 hours -> Buyers settle payment -> I will send the items

1. When the auction ends, an email will be sending out to the successful bidder with contact details (name, email and mobile phone), please contact me within 3 days. You are not allowed to change the amount and details without seller acknowledgement.
2. ?/div> Please complete your payment within 3 days so that I can send the item to you ASAP. Full shipping charge must be paid together with final bid price. You must agree to this shipping term before placing your bid.
3. Goods sold are not returnable or exchangeable. We include a detailed description of every item we list.. We will not dispute color with customers. As with all hand dyed clothing, shading can vary slightly from item to item. The picture in the listing is the item up for sale. Since individual computer moniter color saturation and hue vary so widely, we state the color on the auction page for the buyers convenience.
4. Positive feedback will be left after I receive your positive feedback. Please contact me first before you leave a negative feedback, I will try my best to help you resolve any problems. Please do not bid if you do not agree our policies and shipping charges.

Please understand what you are bidding on. A bid on our auction states that you have read and agreed to all Terms and Conditions. Please do not bid if you do not intend to complete your winning bid.