Gentle Reminder: We advise the customer to check the shipment status more frequently, and please be reminded that, in some situation, you may need to collect personally at the respective courier company office. If you do not receive your order within 5 working days, kindly contact us IMMEDIATELY for further assistance to avoid the parcel return to us. Rest assured that we are glad to assist follow up till the item successfully delivered.
What if the order is being Return to Sender? Please check the details at the top column > Delivery.
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You may be responsible for the shipping charges to re-ship the parcel. Please note that we, unfortunately, cannot re-ship orders until the original package is returned to us, and we cannot intercept or redirect a package once it is marked as "return to sender".
Incorrect Address - if the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped.
Can I request the refund if the order is being Returned to Sender? Please refer to the T&C at the top column > Refund Policy
For exchange purpose, please report by emailing us at firstname.lastname@example.org / WhatsApp at 014-3377435. You have to include the following details in the email:
· Order number:
· Tax Invoice:
· Contact No:
· Details: (tell us what the defect/reason for exchange)
· Proof of defective product: (Photo / Video)
Once we received your email/message, we shall contact you within 3 business days for further instructions.
Please ship back the product(s) to us in the original box and/or packaging with any accessories.
Please be reminded that before you ship anything to us, please email in order us to provide you with complete return instructions.