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Please email payment slip, your name, handphone number and shipping address to email@example.com if you are not a lelong member. If you are a lelong member please upload the payment slip in lelong system. It will allowed us to deliver the order to you faster. For your convinience, you may check out and pay instantly with NetPay system. No need to update payment details or any bank slip.
If there have any problem or error with your order, kindly inform us. We will find the solution to solve it.
Thanks and hope you have a nice day!
All the products are ready stock and will delivery by courier service. After payment confirm by us, we will process the order and ship out within 1 - 3 business days, after receive your tracking number, you can expect to receive your order within 3 - 5 business days. Some items Maybe ship out by different method. Please refer to each item description for the shipping method.
All photographs of the item are taken at close proximity, there might be slightly different in color.
Goods sold are not exchangeable / returnable / refundable, unless received in damaged or malfunction condition. Please do not received the item if you suspect the item already broken by courier company. If you already signed and received the item and found damage or malfunction, please contact us within 48 hours.
Dear Customers, please be noted that all items come with 14 days one to one exchange warranty for manufacturing defect only, unless stated otherwise in each specific listing. Battery and free gift (if any) is excluded for this warranty.
Buyer need to take some pictures / video incase the item(s) not functioning / broken / damaged and please direct send to our email or wechat. We will reply within 24 hours. Usually, we will request buyer to ship back the defective item to us 1st before we send out the new one. we will reimburse for the shipping charge after we receive and confirm that is a manufacturing defect. If after checking, the problem is not cause by manufacturing, we will not exchange new one for you and no any reimbursement for your shipping charge. Shipping charge maximum reimbursement is limited to RM11.00 only.
ALL PRODUCTS WARRANTY SHOULD VOID IF
- Damage by fire, flood, pollution, lightning, abnormal voltage, etc
Defects caused by abuse or misuse of the product.
Without Purchase details or Lelong order ID.
Modification, repair, overload or overuse
- Cover cracked or broken ( except report to us within 48 hours of receiving )
All items will be checked before packing to ensure its in perfect working condition.
In case the item(s) is damaged, becomes faulty or any other issue found on arrival. Please kindly report to us within 48 hours of receiving so we could resolve the issue promptly. We will assume the items received are in good condition without any issues if it was not reported within this period.
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