Last Updated @ 8/12/2018 11:00:04 AM
Always NO CHARGES for any type of payment*
You can pay your order in any form you wish, there are NO HIDDEN charges even you pay with credit card in Netpay.
NO DELAY shipping for credit card payment
Delivery policy applicable to all type of payment. Shipping period of credit card payment will not delayed deliberately
We will inform by system automatically about your payment once you paid by Netpay or you have updated the order status. All you have to do is to wait for your ordered items to reach your doorsteps.
You also can direct bank in to our account without go through NetPay
Our Banking Details:
MBB Account number: 552022617165
Account name: TOP EDGE TRADING
Kindly inform us and update your order status once you have made payment and which account you are using.
BUY WITH CONFIDENCE
If you made a purchase at Lelong from a BPP qualified seller and did not receive your item, please try to contact the seller to resolve the matter. Often it is just a miscommunication or misunderstanding problem.
Allow enough time to receive the item - usually 7-14 days. Keep in mind that the seller needs time to receive and confirm payment and ship out the item. If it is still unresolved, follow the steps below to make a BPP claim.
To process a claim, you need to submit the following documents no later than 60 days from date of when a claim file is opened:
Lelong reserves the right to make a final decision at our sole discretion on any claim and make changes to this policy from time to time as it deems fit.
* Lelong.my reserves the right to modify or make amendments (or any part thereof), either temporarily or permanently, at any time or from time to time, with or without prior notice.
The following purchases are not covered:
Dear Malaysia Customers:
Dear International Customers:
Maximum Three Business Days Shipping*
In most cases we are able to start the delivery on the same day OR next business day (Monday - Friday), provided the order is placed before 12.00pm. We cannot guarantee this but make every efforts to do so. If any order not able to manage ship out within 3 business days, we are willing to FULLY REFUND or REIMBURSE with RM5.00 NextBuyDiscount voucher if agreed by buyer.
This is our major commitment to our customers.
*Domestic shipment (Within Malaysia): Shipping may take 1-3 business days from the date of shipment.
Three Business Days Shipping does not apply to:
Maximum Three Business Days Shipping*
Shipping and handling rates are determined by the total weight / dimension of all of the merchandise ordered, secured wrapping and packing cost, also handling cost from our warehouse to Pos office.
We are not only handle your order speedy, but secure to minimize your risks.
We will update daily shipment status every business day before 6.00p.m. Buyers will be inform by Lelong e-mail and SMS once we updated.
When your shipment arrives:
When you receive your shipment, please open and inspect merchandise on the same day as delivered. Try on any wearable items and if there are issues please contact us immediately.
Package / Merchandise that arrived damaged in transit must be reported to us the same day. Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.
* Maximum Three Business Days Shipping policy applicable to ALL payment methods. There are NO DELAYED SHIPPING for Netpay Customers.
About Combine Shipping
We allowed Combine Shipping helping customers to save some shipping charge.
How it work?
Buyer buys 3 items using the Shopping Cart:
Item A: 0.5KG
Item B: 1KG
Item C: 1.2KG
For "Peninsular Malaysia", you set First 1KG = RM5. Subsequently, every 3KG = RM4.5
System will total up the weight and the shipping fee will be calculated based on this.
Weight = (0.5 + 1 + 1.2)KG
Total shipping fee = RM5 + RoundUp((Weight - 1)/3) * RM4.5
Please read and understand our Terms Conditions prior purchase:
1. All items are quoted in Malaysia Ringgit, postage fee is excluded.
2. All items price are non-negotiable.
3. All items sold are not exchangeable or refundable.
4. Full refunds guarantee in case of out of stock.
5. There might be some color difference compare with actual items due to lighting and monitor setting.
6. Due to human measurement method is used, there might be 1-2cm variation. This will be considering as normal.
7. We only accept NetPay, credit card, cash bank-in or online transfer for payment through the above mentioned bank account.
8. All items are thoroughly inspected before delivery. We will fully responsible if the product(s) damaged on arrival due to delivery mishandling. Please report to us via email within 48 hours from the time of package arriving. Any report after 48 hours shall not be entertain.
9. We will ship out your item within 3 working days. We will contact you if the shipment will later than 3 working days. A shipment tracking reference also will update you after item posted out.
10. We reserve the right to amend our terms and conditions without prior notice when it deemed necessary.
11. By placing an order with us, you agree to be bound by the Terms Conditions.
For Warranty Claims