Last Updated @ 10/31/2016 6:45:17 PM
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Dear value customer, we accept netpay and online banking.
MAYBANK BANK ACC: INIC RETAIL
ACC NO: 5582 9362 0300
Phone no: +60185722240
Shipping / Delivery Method:
Monday - Friday before 4.00p.m.
Saturday before 1p.m.
**No delivery on Sunday and Public Holiday.
Dear value customer,we will deliver your goods in 1-2 working day after receive the payment.
How much is shipping?
The shipping price is auto-calculated based on your shipping address and weight / dimension.
Do you ship to my area?
We are currently shipping to East and West Malaysia only.
When will my order arrive?
Under normal circumstances, you get to receive your order within 5 business days (7 business days for East Malaysia) from the day we receive your payment.
Can I track the shipping?
Yes, the tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier.
GDEX Tracking: http://www.gdexpress.com/malaysia/e-tracking
SKYNET Tracking: http://www.skynet.com.my
Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.
What if I haven't received my order?
Something might have gone wrong if you still haven't received your order within 8 business days after you've placed your order and made payment.
The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct.
Contact Number: +6018-5722240
If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 business days of the receive date and GET AN EXCHANGE PRODUCT AT THE SAME PRICE.
· The item must not have been used or installed or had any data inputted.
· The item must be in an 'as new' condition and returned in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
· All sealed goods must not be opened
· The proof of purchase such as order number, delivery note, bank receipt and etc.
However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this return policy to resellers of our product.
Please request for return or exchange by emailing us at email@example.com within 7 business days from the day order is received. You have to include the following details in the email:
· Courier Company and Tracking No:
· Contact no:
· Product to return and exchange:
· Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 1-3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to cover the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us,we will contact you to arrange the exchange.
Kindly plese email us at firstname.lastname@example.org before any returns or exchange goods being ship back to us.We hope to provide all our customers a better shipping experience with us.
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