Buyer will receive their parcel within 3-5 working days once we receive payment.
Buyer will receive tracking number and order information once parcels are sent.
All photos are taken with the original products, colors may vary from devices, we tried our best to show the original colors to all consumers. please be informed that exchange of goods are not acceptable based on color difference.
All dimensions are measured manually, there will be a 1-2CM of tolerance, Consumers take full responsability for the mistakes of sizes, please make sure to select the right size in order to avoid the exchange cost of courier charges.
Torn, Stained, Serious jump sewing are consider defected, beside the problem mentioned before, all other quality issues are not acceptable for exchange of goods.
Although we double checked all products before sending out to customers, but we totally understood that it is not possible to satisfy the demand of every single customer, so, if any customer is looking for a 100% perfect products think it twice before you purchase any products.
Open and check the products, the quantity with the presence of Courier Staff is recommended, refuse to sign if any problem found.
Customers who wish to return or exchange any damaged item must comply with our policy below. Any return request that falls outside of our stated policy will not be entertained.
- Customers are required to send in a written notice with photo via email to us within 2 days of receiving the item for a valid exchange or return.
- Returned item must reach our premises within 5 days from date of informing us.
- Items must be returned unused, in their original condition including tag attached or packages. All items will be inspected on return.
- The return and replacement shipping fee will be borne by us provided the return and replacement is due to Damage or Stained item.
- Any exchange of item is subject to the same design and color only.
- If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer.
- If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, no monetary refund is allowed.
- We reserves full right to reject any returned items which are not meeting the stipulated Return Policy.
- Customers are required to e-mail us the Return Details as below:
Order Number:(order number for the item that you want to send back)
Reason:(e.g. stain item/defect)
Tracking Number:(the tracking number that you send back the item)
Replacement Item:(item that you want to replace e.g. KC1800, KS0110)
Returnable / Exchangeable Category
- Items that are terribly damage or stained
- Wrong items delivered
- If the quality, design and size of item are far from customer’s expectation, exchange of item is allowed with other design subject to the return and replacement shipping fee will be borne by customer
Non-Returnable / Non-Exchangeable Category
- Products that were used or worn, eg. footwear (returnable if customer tries the footwear indoors)
- Items returned are not in full set
- Items that has been adjusted, cleaned and damaged by customer
- Minor loose threads, irregular fold or wrinkle produced by crumpling
- Color or design differs slightly from the pictures shown online (e.g. button or pocket)
- Return or exchange is not allowed if size measurement differs about 1-3cm
- Items that has been kept unclaimed for more than 2 days upon receiving
- Items are returned without our confirmation
Questions & AnswersDo you have any questions to ask merchant about this productAsk Seller
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.