Last Updated @ 8/24/2016 2:26:07 PM
Directly Payment Details:
For fast process, customer can also directly buy from us and reply email to us at firstname.lastname@example.org
Maybank (Sek Ai Hong): 101543056025
CIMB Bank (Sek Ai HOng): 7044197474
After bank in, please email us at email@example.com,
payment details (like bank, account name, amount, date and time) or attached the bank slip:
Lelong Item ID or Order ID:
Order Process Time:
Estimated Delivery Date:
By Courier Services (Pos Laju / GDEX / TA-Q-BIN):
By Pos Parcel / Registered Parcel:
We accept combine shipping. When you buy more then 2 item, system will automatically calculate the total combined shipping cost which is definetly lower compare to order seperately.
However please note that in certain cases if you think the shipping cost after combine still high, we recommend buyer to survey and compare to others competitor price first. If you found Total (Item+shipping) is reasonable or still lower then others, then you only proceed the order.
Please do not complaint to us about the shipping cost after you received the item. Buyer should compare and decide before proceed order. If you accept the price, then only proceed order.Please note that shipping cost also included handling fee like packaging material / packaging cost.
We always maintain most competitive pricing to our customer.
Can I Walk in Self Collect? - Yes
We mainly doing online business and do not have extra manpower / retails shop because retailing involve bigger operating expenses. For this reason we able to provide much competitive price to our online customer.
However if you really want to walk in, We introduce to our relative partner retail shop at (KL, JB) Address: http://comfortsurf.com/ContactUs.aspx.
Please note that retails shop price will be slightly different from online. Please follow the self collect shop price that stated in their official website www.comfortsurf.com. Most of our products are also selling in Comfort Surf. You can search the model name or product name and find the same product there.
There are 2 locations (KL Endah Parade Sri Petaling, Johor Skudai) for you to view the products and buy directly). For self collect, please follow the terms Condition and the self collect price that we stated in listing. Please NO bargain the price as the retails price is fixed Unless your purchasing in bulk.
Buyer have to responsible to track their item with Poslaju / GDEX / TA-Q-BIN courier, we will not hold any responsible if the parcel return back to us, BUYER have to pay another shipping charges in order to resend back the item.
Free gift is giving away on first comes first served basis. While stock last.
We reserved the right to change the gift without any furthur notification to the customers.
Incase of miss out (althougth it is rarely happen), we will only replace the free gift on your next order only. You agree this when you placing order. TQ
Prior to any return, please email us at firstname.lastname@example.org first for approval, return address and return procedure.
a) For non-electronic products, guarantee period is 3 days. Customer must report within 3 days. Late report will not be entertained.
b) For electronic products, guarantee period is 7 days. Customer must report within 7 days. Late report will not be entertained.
(the guarantee period days is calculated based from the date you sign and received the item on courier tracking system)
a) Please email us at email@example.com first for approval, return address and return procedure.
b) Buyer has to send it back to us within 3 working days after get approval by email. The return charges will be bear by Customer. Or customer may offer to direct come to our office to exchange.
c) After we received the manufacturer defect items, we will QC the product.
d) For warranty claim within guarantee period, if product tested no problem, but is due to customer don't know how to use, setting problem or rough handling by customer, then customer have to borne the return shipping to ship back that product.
e) For warranty claim within guarantee period, if product tested have problem, and then we will replace new unit and ship back at our cost.
f) For warranty claim after guarantee period, customer have to bear all shipping cost for warranty claim process (included customer return the item to us, and from our side ship back product to customer).
a) New exchange items price + shipping = RM35
b) New exchange items price + shipping = RM42, then you need to top up RM7
c) New exchange items price + shipping = RM33, no refund of the discrepancy RM2
Return and Refund Policy
1. All items will check before send out.
2. Prior to any return, please email us at firstname.lastname@example.org first for approval, return address and return procedure.
3. We reserve the rights for final decision making.
4. We cannot accept taking difference source of products to compare with our product to judge the product quality. If customer very concern on this, please do not buy here.
5. We do not provide on side service. Customer responsible to send to us / or arrange ship to us.
6. For heavy item, customers can just sending part of faulty for replacement by our technician advice.
7. If you encounter any problems in one of your purchased products from us or you couldn't find the answer to your problem in our page, don't worry. We offer the best support possible! Just contact us through email (email@example.com) or pm and we'll get back to you right away.
8. Our ultimate goal is to retain a highest positive feedback rating as we could.
Insurance / Covering for Item Lost / Damage:
We will not bear or responsible if item lost / undeliver / damage caused by the carrier company.
Please note that maximum compensate from courier service for Lost / Damage item during delivery is RM100. If your item value is higher than RM100, we sugguest buyer to contact us for additional Insurance cover. Otherwise, we will not able to full cover you.
Buyer should immediately report to us and respective courier company during receving in damage. At the same time report to respective courier and taking some picture as advidence. Buyer need to follow any request require by respective courier in order to get successful claim. We will cooperate with the courier in the claim process as well.
Courier Company Careline:
GDEX 03-7787 2222 / 03-7787 6677
You are agreed with the terms and conditions stated when you placing the order.