We are using Pos Laju, TA-Q-BIN, GDEX and Pos Malaysia Domestik(AIR), under normal circumstances, you get to receive your order within 2-5 business days (7-10 business days for East Malaysia) from the day you place your order and make payment.
During festive seasons, customers awaiting deliveries should expect delay due to lack of manpower from us and courier provider sides. We reserve the right to change courier services during any unexpected inconvenience.
The tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier.
Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.
Something might have gone wrong if you still haven't received your order within 8 business days after you've placed your order and made payment.
The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct.
If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.
PRODIY make no liable to the goods warranty, such Goods are supplied and sold on an "as is where is" basis, unless the manufacturer, or supplier, of such Goods has issued a warranty in respect of such Goods, in which case such Goods are supplied and sold with the warranties issued within three to twelve months and granted by the manufacturer, or supplier, of such Goods only. You hereby agree to look solely to such manufacturer, or supplier, for any claims related to such warranties.
All warranty will be covered under respective brands manufacturer, warranty period might be vary according to the types of product. Buyer will need to bear the return shipping fees. All postage fees (if any), will not be refundable. Any goods claimed to be defective must be returned in original condition.