Last Updated @ 10/3/2016 8:53:29 PM
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How do I track my order status?
- All orders are delivered via LWE or DPEX, do track your parcel with the given tracking number at http://www.lwe.com.hk/tracking/track or https://dpex.com/Tools-And-Applications/Track-And-Trace
- All orders are processed within 1~3 days once payment is made and confirmed. The tracking number will be provided to you asap, and it will be available within the next 24 hours when our logistic partners have updated their records. We greatly appreciate your patience and understanding.
When will I receive my orders?
- Standard delivery time will be 5 to 12 working days and directly ship from Taiwan. For remote or rural areas (such as Sabah, Labuan, and Sarawak) may take longer than specified.
- Our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
- All items are packed in good condition and we took pictures as reference before shipping.
- Delivery time may vary due to weather condition, flight transit delays, or unexpected occurrences.
- All orders are directly shipping from Taiwan.
- All products are authenticity guarantee and in good condition before shipping from Taiwan.
- For more information about return policy, delivery, tracking, and contact us, please check each category on the bottom of our store page.
International Return Policy:
- We hope you are enjoying the quality, convenience and affordability of our products, so all items are guaranteed authentic and in good condition before shipping from Taiwan.
- If for any reason (Learn more about our return reasons, please read the reasons on the return form.) you are not completely satisfied with the products purchased from TeBuy Fashion and Beauty, you may return the unused portion for refund within 7 days after receiving products.
- Be aware that this is an international shipping so we are not provided item exchange service for this moment. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.
- Your item cannot be returned after 7 calendar days.
- Replacement process only begins after we have completed evaluating your returned item. This quality evaluation process may take up to 2-3 business days.
- If your return does not meet requirement(s), our customer service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
- Where to return? Please email us: firstname.lastname@example.org for inquiry.
- Note 1: The conditions of the damaged products should be broken bottles, contents leaking out, or hard to recognize its original shape.
Note 2: The conditions of the defective products should be expired date, pressing pump of bottle can’t work functionally, or the packaging/print of the original product itself is mislabeled.
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