Last Updated @ 1/2/2018 3:00:19 PM
A) Self Collect
- Mon to Fri from 9.30am to 6pm
-Sat 9.30am to 6pm
(B) Courier Service
1. Peninsular Malaysia : http://my.ta-q-bin.com/, poslaju (small parcel)
2. East Malaysia: poslaju (small parcel) Pos Malaysia (heavy parcel)
- All orders are processed within 3-5 days once payment is made and confirmed.
- Standard delivery time is a 3 to 10 working days.
- All items are in good condition before shipping.
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Use of the Site
Product Information Orders
The information on this site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. In the event any error occurs, it will be corrected immediately. ORANGE2U.COM reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).
Pricing Error Policy
If we found any errors on the price for any items listed in ORANGE2U.COM, we reserved the right to amend the price of the products even the order has been paid. We will then request buyers to confirm again if they agreed to the newly revised prices. If they do not agreed to the revised price, order will be cancel and money will be refunded to buyer in full.
ORANGE2U.COM website may contain links to other sites. ORANGE2U.COM is not responsible for the privacy practices of such sites and accepts no responsibility regarding the quality, nature and reliability of such sites.
If for any reason you are not satisfied with the purchase, we have a 7 days return policy upon delivery, and subject to the following terms and conditions;-
* We only accept returns on manufacturing defect, damaged goods caused during the delivery process or incorrect item sent.
* All item for return must be unworn, un-altered, unwashed, unused and have all tags (if available) attached in its original packaging. Items purchased as part of a set or multi-item pack has to be returned as a whole set.
* Orange2u.com is not liable for return lost in transit; please ensure that the return parcel is package properly and you are encouraged to use a reliable courier service with parcel tracking system when sending the return.
* This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on Orange2u.com
* Shipping cost for return is borne by customer.
Please contact us by phone (0163826882) and Email within 3 working days of receipt and provide description and photos of the damaged item accompanied with original packing and all labels attached. Returned merchandise must be post marked within 7 days from the date of receipt.
For all return requests, please email us at ( firstname.lastname@example.org ), including your contact details, Order ID and the reason for return. We will inform you once the item has been received and processed.
* Customer can do exchange within 7 days from date of delivery receipt with original packing and all labels attached.
* All exchange is subject to availability. In the event that the exchangeable item is out of stock, customer can opt for a full refund.
* Shipping cost for exchange is borne by customer.