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Last Updated @ 1/4/2017 2:21:16 PM
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Warranty coverage, policy and its length follows as what set by it’s principal. Customer can send all their purchased original set direct to authorized service center for warranty request purpose. Otherwise, kubli.com.my customer can bring to our service center and we will help send the item to the authorize service center based on our schedule.
12 months warranty coverage:
1) All smartphone ELEPHONE
2) All Accessory from GP Product
18 months warranty coverage:
1) All Accessory from Anker
24 months warranty coverage:
1) All Accessory from Aukey
For LCD / display, warranty is only applicable for minimum of 5 dead pixels.
* Water damage will not cover for warranty.
* All warranty claims must accompanied by kubli.com.my’s official tax invoice/receipt/proof of purchase – it can be a photocopy or the original. We reserve the right to reject the warranty claim in the event of failure to produce ant form of proof of purchase.
** Please be informed kubli.com.my is not liable for any data loss due the repair / services done by our service center. Customer needs to backup their data themselves in prior to send their item for warranty.
*** During the repair process, kubli.com.my have the rights to remove any parts / accessories whenever needed. For example tempered glass / screen protector / customized sticker or skins might be removed for the repair procedure. We will not replace or be responsible for all the removal or damaged to any added accessories.
**** kubli.com.my will not cover the shipping cost or any other cost to send the broken / faulty item to us. Customer also has to pay for return shipment for cancellation of service, and for device that the warranty has been invalidated. However, for device that is eligible for warranty claims, we will bear the shipping cost of sending the device back to customer.
Good solds are not returnable. If in any situation that customer insists on returning the product within 7 days from the date of purchase, we will charge restocking fee of 20% or more, subject to product and package condition verify by our technician and sales representatives.
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