Details of our available banking accounts are as followings and will be displayed upon checkout as well:
Hong Leong Bank
Name: KENTAX AUTO PARTS SDN BHD
Account Number: 153 00 000 183
Please transfer the money as soon as possible after you had confirmed your order, as all orders without any payment will be cancelled automatically after one week. Besides, some items your order might be not available after 1-2 days.
Once you had performed online bank transferred, please save the page of the notification of successful transaction and send it back to us (firstname.lastname@example.org). For those who use ATM transfer or bank transfer, please e-mail the following information to us:
- Bank Name Transferred
- Transaction Date and Time
- Amount Transferred
We will start processing your order and once the payment reaches us, we will pack and send out the products on next delivery session.
We will carry out our delivery process everyday from Monday to Friday using Courier services [i.e. Skynet / AirPack]. You shall receive your product at your door way within 2 days once you check the status of your purchase had changed to DELIVERED. Customers are encouraged to check online with the courier tracking number given accordingly.
As all our products are delivered through courier company, please provide the CORRECT address where someone will be at home to receive the products and VALID phone number, otherwise, you will be informed to collect your parcel from the nearest courier office or other arrangement must be made.
If you didn't receive your order within a reasonable period, please kindly contact us at 0123933360 / 0125123368, or email to email@example.com , we will revert to you as soon as possible.
We are minimizing the trouble of sending the product back for warranty by selling and distributing good quality products, but it will be your own responsibility to install and use the product properly to ensure the product can reach the maximum performance. Therefore, please refer to the guidelines or manuals comes with the products before usage. If you find any problem in using the products, you are welcomed to contact us for guidance.
We are regret to inform you that Returns and Exchanges will not be applied unless for damages, broken or defect while your order items reach at your door way. We had adopted services from reliable postage company to ensure the product reaches you without any defect. However, if you find any defect on our product, please contact us at firstname.lastname@example.org within ONE (1) day of the receipt of your product, we will try to rectify your problem and provide the best solution. If we advice you to send the damage product back to us, please do so within 7 days of receipt. Once the damage had been confirmed, we will either replace the damage parts or if possible deliver a completely new product at our expense.
Besides, please be informed that we are not responsible for loss or items damaged on the way back for a return and/or exchange. Please try your best to ensure that items will not be damaged while posting it back to us by packing the items properly.