We encourage our valued customers to pay using Netpay for buyer and seller protection.
PURCHASING THROUGH LELONG - SHIPPING FEES
Shipping Fees : Why some items shipping is expensive ?
A large item will be calculated using volumetric rate by courier company eventhough it is light weight. e.g A light keyboard (example Logitech K120) within peninsular via Pos Laju cost us RM 10.40 to send. And that keyboard earn less than RM 3 !!
East Malaysia (Sabah and Sarawak, items above 1 KG will be sent via POS Udara ) if Pos Laju charge us above RM 18. This is because cities others than Kuching and KK is very expensive. Labuan is most expensive. 2.01 KG is RM 42. (Crazy !!)
All items will be packed very well. Once you received the goods, you will understand why 1 dollar or 2 extra is worth it, considering the amount of padding and care given when packing the goods. We prefer to have our client's item undamaged, and the box still beautiful when it arrive at destination
Most online sellers factor in shipping fees as part of their profit. We are no different
FREE SHIPPING FEES - NEW
Netstore will start to offer FREE SHIPPING NATIONWIDE ( IF YOU SEE THE FREE SHIPPING LOGO, ITS FREE)
However, you do not get to choose the courier used
Peninsular 1kg - 5kg will use POSLAJU / NATIONWIDE / SKYNET, above 5KG will use Gdex, Citylink, Nationwide, Skynet
Sabah and Sarawak will use POS MALAYSIA * UDARA FOR ITEM LESS THAN 7KG , above will use POS LAUT
If you want to choose your courier service, we will quote you shipping fee.
Therefore, do not put delivery address as POSLAJU office, (especially East Malaysia) we will cancel the order and will not refund the NETPAY Fees
COD / COC - YES IS AVAILABLE
ONLY APPLICABLE TO BUYERS FROM KLANG VALLEY
If there is a need to COD, please make your way to Plaza Lowyat
Make sure you park at AMODA building
Make way to 3rd floor of Plaza Lowyat
Choose any store you prefer and cod / coc there
(PJ / SUBANG / PUCHONG / SHAH ALAM / KLANG BUYERS)
If there is a need to COD, please make your way to DIGITAL MALL Petaling Jaya
Make sure you park at road side beside McDonalds
Make way to 2nd Floor
Choose any store you prefer and cod / coc there
PURCHASING THROUGH LELONG - DELIVERY
After payment is fully made, we will process the delivery within 12-48 hours for ready stock items but cutoff time is 11 AM for same day processing.
If your order is Pending Approval from NETPAY no shipment will be made until it has been verified
Delivery is only on Working Days in Selangor, Mondays - Fridays.
Shipping will be done on SAME DAY/NEXT DAY once payment have been make except Saturday, Sunday or Public Holiday (base on POS LAJU working day).
We will always ensure that all items are wrap nicely or 100% sealed by original packaging before shipping. If the item is broken seal please check your item first before you sign or call us immediately.
BUY NOW ORDER: Payment is expected within 24 Hours of ordering. Any orders without payment will be cancelled
Shipping Fees still applies even we send it ourselves to your premise.
POS LAJU (1-3days)
POS Parcel (7-14 days)
Skynet, Nationwide, City-Link and GDEX (1-7 days)
IMPORTANT NOTICE : TAX INVOICE
TAX INVOICE : VIA EMAIL ONLY AND ITS BATCH PROCESS, SO YOU WILL GET WITHIN A WEEK OR 2
For bulk purchase or if require quotation for corporate purchase, please PM
IMPORTANT NOTICE : PARCEL
When you received your parcel, open in front of the courier person and check the content. If its faulty / damaged / item missing, do not accept the parcel. IF YOU ACCEPT THE PARCEL, WE WILL NOT BE LIABLE FOR ANYTHING MISSING/ FAULTY
We only sell ORIGINAL, and MALAYSIA DISTRIBUTOR BACKED products. IT’S NOT AP, ITS NOT OEM, ITS NOT FAKE, ITS NOT SELF IMPORT, IT’S NOT SHOP WARRANTY, its not we sendiri import 1. Its original by Authorised Distributor. In case we have not emphasized it enough.. ORIGNAL !!!
Product information are gathered from respective manufacturer/ distributor website.
Please perform your own due diligence on the product information.
Anything with “CONTACT BUYER” means NO STOCK
To check for stock availability / compatibility, the fastest way is to whatsapp / sms 0163367465.
If there is any problem with your purchase, please let us know IMMEDIATELY after your product has arrived.
Any delivery mishap will not be our responsibility. If you need insurance for your product, please let us know beforehand. Charges from Courier Company applies
Product images are for illustrative purposes only and may differ from the actual product, due to differences for products marketed in different regions. Also due to differences in monitors, colours of products may also appear different to those shown on the site.
IF YOU LIKE TO LET LELONG EARN ADDITIONAL 2.5%, USE NETPAY
We encourage our buyers to BANK IN DIRECTLY to our bank account to escape the exorbitant 2.5% charged by LELONG. Please use NETPAY ONLY if you need to use the credit card function.
If you pay with Netpay, dont come and complain we have HIDDEN CHARGES. We don't.
WE WILL NOT PROVIDE FULL TAX INVOICE INCLUSIVE OF NETPAY CHARGES. STOP ASKING. ASK FROM LELONG, THEY ARE THE ONES CHARGING YOU !!
Our tax invoice will only have product price and delivery charges. Netpay charges is not collected by us, so it shouldn't be in our Full Tax Invoice. So if u require a Full Tax invoice, DONT USE NETPAY !!
IF ITEM IS OUT OF STOCK
You will receive a call / Whatsapp message
You will be given a choice to change the (color / brand / capacity etc), Full Refund , or wait for the stock to arrive.
If it is Full Refund, it will be processed immediately
If its change of order, it will be same spec / higher spec and if there is a balance, we will pay you back. If there is shortage, you will have to top up.
We will send you an invoice to reflect the true purchase item via email.
FREE GIFTS AND ONGOING PROMOTIONS
We reserve the rights to terminate / alter any ongoing promotions without prior notice
All products are Original,New and Sealed.
All items will be bubble wrapped / slim wrapped or put in a box.
Our product description is correct. For Example, when it is stated 1 Year Warranty, it is 1 Year Warranty. If you see some other seller put an item’s warranty longer than what is stated by us, than IT IS NOT the warranty covered by Malaysia Distributor. You can check the Distributor’s website for the correct warranty information.
New products warranties and their terms are covered by manufacturer and honored by authorized distributors. Please keep all receipts/warranty card/ boxes for warranty claim.
If you want us to RMA for you, please add RM for return postage, or contact us for information on nearest RMA centre in your location.
If there is a delivery mishap we will NOT be responsible for the refund, unless there is an insurance purchased for the product. Insurance charges is subjected to the respective courier services chosen
Always Keep your Box, dont throw
Always register your product. Our products are original, can put serial number in manufacturer website and register
If item is defect, we will assist with Warranty - please email to firstname.lastname@example.org. State your Purchase ID, and describe the defect and best to include picture of the defect
Warranty cover is based on Manufacturer Warranty Policy.
If item is not defective when send back, a charge of RM 20 will be imposed besides the transport fees
Questions & AnswersDo you have any questions to ask merchant about this productAsk Seller
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.