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ASUS Router Gigabit WiFi N600MBPS (RT-N18U)

Our Price
RM 410.22
Price includes GST (6%)
Shipping
*Incl GST (6%)
First 0.50KG: RM6.00 
From Kuala Lumpur , Estimated Arrival 1-3 working days.  
Please select option below

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Quantity
- +
126 left
ItemID
197384746
Ship To
International ,Ship By: Others :,REFER DELIVERY
Weight
1.5 (kg or dimension)
Views
16
Available Quantity
126
Seller Information
castleIT
Store since 30 Jun 2008
GST ID: 001329160192

Feedback Score
: 14936+
Positive Feedback
: 99.67%
Total Product
: 7554
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Item Specification
  • Report
  • Model / SKU : 886227588022,4716659588023
    Conditions : New

    Product Description


    ASUS Router Gigabit WiFi N600MBPS (RT-N18U)

     

      photo 12312312312312312.jpg

     

     

     

     

    Picture as reference, product actual colour might be different from picture.


     

     

     

    ASUS Routers – Winning Prestigious Awards, Year After Year :

    PC Pro Excellence Awards 2013
    Winner of Best Wireless Routerby PC Pro, UK

    Learn More

    2014 Readers’ Choice Award
    by PCMag.com, USA

    Learn More *A trademark of Ziff Davis. Inc. Used under license.

    The Ultimate Wireless-N Router for Gaming and Multitasking

    RT-N18U features top-of-the-line hardware specifications. An 800MHz processor with high clock speed delivers fast and responsive USB and WAN to LAN performance; while TurboQAM™ technology raises the 2.4 GHz band speed from 450 Mbps to 600 Mbps for a 33% boost. 128MB flash and 256MB RAM ensure a massive data pipeline of up to 300,000 data sessions and multitasking capability, making it perfect for gaming or high-load network environments. The energy-efficient ARM-based CPU reduces power consumption to even help you save on the bills. In addition, ASUS AiRadar intelligently strengthens wireless connectivity using universal beamforming, high power amplification and exclusive ASUS RF fine-tuning for a 150% increase in coverage1 , so even legacy 802.11b/g/n clients can benefit from this technology.

    RT-N18U also incorporates more user-friendly and intuitive software. With the ASUSWRT interface, you can easily set up the router within 30 seconds2, or switch RT-N18U between its various modes. You can optimize speed with the built-in Smart QoS function, or turn the USB storage attached to the router into a personal cloud with ASUS AiCloud.

    Fast, reliable and powerful

    At the heart of RT-N18U is a powerful but energy-efficient ARM® Cortex™-A9 processor running at 800MHz that ensures fast and responsive performance. The 128MB of Flash memory and 256MB of DDR3 RAM further enhance multitasking performance and allow up to 300,000 concurrent data sessions — making RT-N18U ideal for multimedia applications such as HD video streaming, online gaming and file sharing.

    Boost your Wi-Fi performance

    RT-N18U features TurboQAM™ technology that boosts 2.4 GHz wireless speeds from 450 Mbps to up to 600 Mbps for 33% faster Wi-Fi performance. Now everything you do online is done faster.



    Gigabit Internet surfing with Turbo NAT

    Equipped with Turbo NAT and built-in Gigabit Ethernet, RT-N18U gives you full Gigabit internet performance, making its WAN to LAN throughput up to 2-5 times that of traditional software-based NAT Gigabit routers. Turbo NAT handles simultaneous wired connections, achieving maximized total concurrent speeds. So go ahead: game, stream and download from desktops, notebooks, tablets, smartphones and game consoles at once minus the performance loss.

    1000Mbps internet throughput

    Extend and strengthen your wireless connection

    ASUS AiRadar intelligently strengthens wireless connectivity using universal beamforming technology, high power amplification, and exclusive ASUS RF fine-tuning. This ensures extended coverage, dynamic data speed increases, and enhanced stability and is backward compatible with 802.11b/g/n clients. Because connection strength varies based on your environment, RT-N18U uses three external antenna to detect wireless device locations and shape transmissions so they’re optimized for the fastest, most stable connection strength.



    Enhance your home network capabilities

    Make RT-N18U your media and device center. With built-in two USB ports, connect external storage drives, printers, scanners and many other USB-enabled devices to share with your networked PCs. Having your devices networked, lets you access them easier than ever before. The conveniently located front USB 3.0 port provides 10x faster data transfer speeds than USB 2.0, making it perfect for high-speed file sharing or audio and HD video streaming.

    Powerful online multitasking with 300,000 data sessions

    Massive online multitasking at up 300,000 concurrent data sessions gives you 20 times the capacity of mainstream routers for great performance with no slowdown even during heavy traffic sessions. Download multiple files at once, experience smooth HD streaming and play lag-free online gaming all at once. Do more without compromising your online lifestyle.

    VPN server and VPN client support for total security and privacy

    RT-N18U offers a simple VPN server and VPN client setup to access a home network or the internet privately and securely. Easily set up a VPN server with OpenVPN and PPTP protocol support with no need for paid VPN services or a dedicated VPN server. RT-N18U also turns your network-connected devices into VPN-enabled clients via OpenVPN, PPTP and L2TP protocols without additional VPN software required.



    ASUS AiCloud – Your world on demand

    ASUS AiCloud keeps you connected to your data wherever and whenever you have an internet connection. It links your home network and online web storage service3 and lets you access it through the AiCloud mobile app on your iOS or Android smartphone or through a personalized URL in a web browser. Even better, connect your AiCloud with another compatible router and expand your cloud even further. Now all your data can go where you do. Learn More

    Easily select your preferred mode

    ASUS routers with EZ Switch give the flexibility of simple router, repeater, access point and media bridge mode selection. Router mode is the standard wireless and wired operation, while repeater mode extends existing Wi-Fi coverage, and access point mode connects with wired routers to instantly add wireless capabilities. Media bridge mode enables instant wireless for all your Ethernet devices. Switching occurs on the hardware level, meaning true 4-in-1 versatility with no delays and no complicated menus to go through.

    Robust control and optimization with ASUSWRT

    Easy to use and highly intuitive, ASUSWRT dashboard UI offers complete network management. Whether you’re a gamer or HD media enthusiast get improved performance with Smart Quality of Service (QoS) bandwidth prioritization that optimizes internet speeds for your specified tasks. Plus, the traffic monitor allows you to check your web usage in a clear graphical interface. Along with that, the Download Master feature ensures better network productivity and management. One-click settings enable easy troubleshooting, printer setup and parental controls.
    Try ASUSWRT Interactive Demo.



    3-step easy setup through your pad, smartphone, or PC

    In less than 30 seconds and in only 3 easy steps, effortlessly set up your ASUS router through the simple user interface to start surfing the internet in record time. Step 1: plug in the necessary cables. Step 2: open your web browser to instantly activate the setup wizard. Step 3: complete the setup wizard setup. And you’re ready to start surfing the web! No CDs, complicated manuals or time-consuming operations. We made setup quick and easy so you can start experiencing the best of the internet with the most innovative router.


    Step1: Open web browser.

    Step2: Enter ID/Password.

    Step3: Done!


    Faster, more convenient downloading

    Exclusive Download Master uses a special data acceleration algorithm to increase download speeds to save you time. With USB storage devices connected to the router, downloads can continue uninterrupted in the background even when your PC is turned off for added convenience.



    1. Actual performance may vary due to differences in ISP service bandwidth, PC and graphic card performance, operating environments, building materials and wireless obstructions
    2. ASUS-tested and verified setup time. Actual duration may vary by ISP, specific connection type, location, and other factors
    3. Works with select web storage services only

     

     

    2.4 GHz 600 Mbps High Power Router

     

     

    Original/Genuine product.


     

     

    • Network Standard
      IEEE 802.11b, IEEE 802.11g, IEEE 802.11n, IPv4, IPv6
    • Data Rate
      802.11b : 1, 2, 5.5, 11Mbps
      802.11g : 6,9,12,18,24,36,48,54Mbps
      802.11n : up to 450Mbps
      802.11n TurboQAM:up to600Mbps
    • Antenna
      Detachable antenna x 3
    • Operating Frequency
      2.4GHz
    • Encryption
      64-bit WEP, 128-bit WEP, WPA2-PSK, WPA-PSK, WPA-Enterprise , WPA2-Enterprise , WPS support
    • Firewall & Access Control
      Firewall: SPI intrusion detection,DoS protection
      Access control: Parental control, Network service filter, URL filter, Port filter
    • Management
      UPnP, IGMP v1/v2/v3, DNS Proxy, DHCP, NTP Client, DDNS, Port Triger, Universal Repeater, System Event Log
    • VPN Support
      IPSec Pass-Throuth
      PPTP Pass-Through
      L2TP Pass-Through
      PPTP server
      OpenVPN server
      PPTP client
      L2TP client
      OpenVPN client
    • WAN Connection Type
      Internet connection type : Automatic IP, Static IP, PPPoE(MPPE supported), PPTP, L2TP
      WAN Bridge support
      Multicast Proxy support
      Multicast Rate Setting support
    • Utilities
      .Download master
      - support BT, NZB, HTTP, ED2K
      - support encryption, DHT, PEX and magnet link
      - upload and download bandwidth control
      - download scheduling
      .Media server:
      - Image: JPEG
      - Audio: mp3, wma, wav, pcm, mp4, lpcm, ogg
      - Video: asf, avi, divx, mpeg, mpg, ts, vob, wmv, mkv, mov
      .QoS:
      - WMM
      - User definable rules for IP/MAC/Port. Upload and Download bandwidth management.
      - ACK/SYN/FIN/RST/ICMP with Highest priority
      .Guest Network
      - 2.4GHz guest network x 4
      .Printer Server: multifunctional printer support(Windows nly), LPR protocol support
      .File server: Samba and FTP server with account management
      .PPTP VPN server
      .Network map
      .Traffic monitor
    • Ports
      4 x RJ45 for 10/100/1000/Gigabits BaseT for LAN, 1 x RJ45 for 10/100/1000/Gigabits BaseT for WAN
      USB 2.0 x 1
      USB 3.0 x 1
    • Button
      WPS Button, Reset Button, Power Button
    • LED Indicator
      PWR x 1
      Wi-Fi x 1
      LAN x 1
      WAN x 1
      USB x 2
    • Power Supply
      AC Input : 110V~240V(50~60Hz)
      DC Output : 12 V with max. 1.5 A current
    • OS Support
      Windows® 8.1
      Windows® 8
      Windows® 7
      Windows® Vista
      Windows® 2000
      Windows® ME
      Windows® XP
      Windows® Server 2003
      Windows® Server 2008
      Mac OS X
      Mac OS X 10.1
      Mac OS X 10.4
      Mac OS X 10.5
      Mac OS X 10.6
      Mac OS X 10.7
      Mac OS X 10.8
      Linux Kernel (Support Ubuntu only)
      Linux
    • Dimensions
      207 x 150 x 37 mm (WxDxH)
    • Weight
      520 g
    • Package Content
      1 x RT-N18U 2.4GHz 600Mbps High Power Router
      1 x RJ-45 cable
      1 x Power adapter
      1 x QSG
      1 x Warranty card
    • Router Special Features
      3G/4G data sharing, AiCloud, Printer server, Download Master, AiDisK, Multiple SSIDs, Parental Control
    • Operation mode
      Wireless router mode
      Range extender mode
      Access point mode
      Media bridge mode

     

     

     

    Specification may change without notice due to availability of materials.

    Brand new product with standard package.


    3-Year Warranty by Manufacturer & Distributor

    Please refer terms and conditions on warranty policy


    NOTE: All goods sold are subjected to stock availability. If the stock is unavailable/sold out, we will proceed refund to your bank account/credit card. Due to bank process, it may takes up to 7-14 working days.


      Buy with confidencewe have 36221 Good Ratings from buyers !

    BuyerItem IDDateRatings
    pu**** 195536017 10/16/2017 7:27:00 PM -
    ki**** 195276878 10/16/2017 8:20:00 AM -
    de**** 193185332 10/15/2017 9:23:00 PM Fast deliver and efficient seller. Recommended.
    ra**** 193720478 10/15/2017 6:35:00 PM Fast delivery, thumbs up
    be**** 194907967 10/15/2017 2:15:00 PM highly recommended seller & good service....
    be**** 189309243 10/15/2017 2:15:00 PM highly recommended seller & good service....
    aa**** 195023256 10/15/2017 12:41:00 PM Fast delivery and extremely trusted seller as usual!
    sa**** 195386615 10/15/2017 6:38:00 AM -





    Questions & Comments

    Questions & Answers   Ask Seller


    Show:
    User:   chu****16/10/2017 03:58 PM
    Question:   Can this router work with Maxis Fiber ?
    Answer:   yes17/10/2017 10:13 AM
    User:   Peg****15/03/2017 06:35 PM
    Question:   Got stock? Able to ship today?
    Answer:   got stock. today/tomororw.16/03/2017 06:57 PM
    User:   ken****25/02/2016 10:16 AM
    Question:   Got stock ? Able to ship by today ?
    Answer:   Yes25/05/2016 11:48 AM
    User:   koj****24/05/2016 08:16 PM
    Question:   Hi, is ready stock still available? Thanks
    Answer:   Yes25/05/2016 11:47 AM
    User:   Zer****12/02/2016 02:35 PM
    Question:   Hi bro, you stated can cod at Sri petaling right? How do I contact you for cod?
    Answer:   Hi yes, our COD terms require deposit to confirm order first, location at SRI PETALING AEON BIG. Thanks

    If interested can contact us, refer here: http://www.lelong.com.my/merchant/Default.asp?UserID=castleit&show=ContactUs
    15/02/2016 04:02 PM
    See More Questions (9)
    User:   slr****03/12/2015 10:25 AM
    Question:   is this one of the best unifi modem in sense of coverage and features? what is the best price you can give including postal?
    Answer:   For unifi yes can use,
    Yes this model is good,
    Shipping refer to above
    Exc gst: Peninsular : RM8.4 Sabah, Labuan : RM13.4
    03/12/2015 12:49 PM
    User:   Avi****15/10/2015 02:32 PM
    Question:   CastleIT,

    Stock still available?
    Wonder you familar for - User definable rules for IP/MAC/Port. Upload and Download bandwidth management of RT-N18U ?
    Answer:   Stock still available?
    YES


    Wonder you familar for - User definable rules for IP/MAC/Port. Upload and Download bandwidth management of RT-N18U ?
    NOT SURE.
    16/10/2015 02:14 PM
    User:   kcl****15/10/2015 01:46 PM
    Question:   ready stock?
    Answer:   Yes16/10/2015 02:14 PM
    User:   mie****01/10/2015 11:27 PM
    Question:   is the router still available? where is your location for COD?
    Answer:   Hi yes available..COD in SRi Petaling. Thanks02/10/2015 01:20 PM
    User:   cpy****24/09/2015 09:15 AM
    Question:   hi, is this router unfi supported? hypp tv?
    Answer:   Hi yes can..when it supports UNIFI which also means it supports Hypp tv too..thanks25/09/2015 05:45 PM
    See More Questions (4)
    User:   kin****26/08/2015 01:58 PM
    Question:   Do you courier to Singapore as well?
    Answer:   Hi yes we do but shipping oversea will be pricey, estimate around RM100..thanks26/08/2015 07:42 PM
    User:   zey****25/08/2015 09:40 AM
    Question:   Hi, is this router going to be phased out soon?
    Answer:   still have alot stock.25/08/2015 12:24 PM
    User:   ale****12/08/2015 09:13 AM
    Question:   How's the stock availability? If I made payment today, can I expert deliver by tomorrow?
    Answer:   Hi yes got 1 more..delivery normally takes 1-2 working days..thanks12/08/2015 11:10 AM
    User:   cwo****06/06/2015 12:56 PM
    Question:   Can this router support TM Unifi?
    Answer:   Hi, yes can..thanks08/06/2015 11:39 AM
    View All
    User:   chu****16/10/2017 03:58 PM
    Question:   Can this router work with Maxis Fiber ?
    Answer:   yes17/10/2017 10:13 AM
    User:   Peg****15/03/2017 06:35 PM
    Question:   Got stock? Able to ship today?
    Answer:   got stock. today/tomororw.16/03/2017 06:57 PM
    User:   koj****24/05/2016 08:16 PM
    Question:   Hi, is ready stock still available? Thanks
    Answer:   Yes25/05/2016 11:47 AM
    User:   cpy****24/09/2015 09:15 AM
    Question:   hi, is this router unfi supported? hypp tv?
    Answer:   Hi yes can..when it supports UNIFI which also means it supports Hypp tv too..thanks25/09/2015 05:45 PM
    View All

    Bank Account and Payment Instruction

    Account Name: Castle IT Online Store
    MAYBANK: 51484-2022-336
    CIMB BANK: 8001-0246-65
    AM BANK: 233-201-201037-5
    AFFIN BANK: 1-002002-452-19
    PUBLIC BANK: 3-1874629-06

    BANK ISLAM: 14-238-01-000375-8


    Account Name: WONG WEI LIK
    RHB BANK: 1-14213-0014590-7
    HONG LEONG BANK: 186-50-07138-8
    ALLIANCE BANK: 64050-002007-8110

    Email (bank payment notification): sales@castleit.com.my

     
    Order and Payment F.A.Q. (TAKE NOTE)
    Q: How do I make purchase on Lelong.com.my?
    A: You are required to registered as a Lelong member in order to make any purchases on Lelong.com.my, or else you can still email to us for ordering.
     
    Q: Are there any charges?
    A: Yes, if you make your payment via NetPay or PayPal services.
    - Lelong charges 3% service fee of the total sales amount on every NETPAY transaction.
    - PayPal charges up to 3.9% on local buyer and up to 5% on oversea buyer for using their services.
     
    Q: How much do NetPay / PayPal charge per transaction?
    A: Please refer their calculation examples as below:
     

    NetPay (Credit card/Debit card)

    • It charges 3% service fee for every NetPay transaction
    • For example
      Assuming, the total sales = Rm100,
      NetPay service fee (3% + 6% GST) = Rm3.18,
      Shipping fee Rm10 (+ 6% GST) = Rm10.60,
      Total Price: Rm113.78
    • Buyer can get full refund upon cancellation (T&C applies)

    PayPal

    • It charges 3.9% + Rm2 service fee for local buyer, and 5% + Rm2.00 service fee for oversea buyer.
    • Example A (Local buyer)
      Assuming, the total sales = Rm100,
      PayPal service fee ((3.9%+Rm2.00) + 6% GST) = Rm6.25,
      Shipping fee is Rm10 (+ 6% GST) = Rm10.60,
      Total Price: Rm116.85
    • Example B (Oversea buyer)
      Assuming, the total sales = Rm100,
      PayPal service fee ((5%+Rm2.00) + 6% GST) = Rm7.42,
      Shipping fee is Rm10 (+ 6% GST) = Rm10.60,
      Total Price: Rm118.02
     
    Q: What if I'm not a Lelong member, but I want to make payment using my PayPal?
    A: Yes, you can. Kindly provide us with your PayPal account and email address, we will issue an official invoice for you to proceed payment.
     
    Q: How do I skip the extra charges from NetPay / PayPal?
    A: You can use Cash Deposit Machine (ATM), or Direct Funds Transfer (Internet Banking) your money into either 1 of our bank accounts above, then upload your payment details or bank receipts to your order as a reference.
     
    Q: How do I upload my payment details or bank receipts?
    A: Once you've done the transfer, kindly notify us by uploading the payment details or bank receipt to your order, we will then proceed your shipment once the payment has been verified. Please refer to the instructions below:
     

    LELONG member

    Tips: To purchase Multiple items, please click Add Cart to choose more than 1 item, also Combine Shipping will be generated accordingly. ^_^

     
     
     

    NOT a LELONG member?

    Please email to us at sales@castleit.com.my, and remark details as below:

    i. Item, Brand, and Model

    ii. Quantity

    iii. Delivery Address

    We will revert to you accordingly with the Total Price (included shipping fee), then you may proceed payment if you are agreed with it.

    Once payment is made, you can notify us through email with following details:

    i. Payment - Bank, Amount, Date

    ii. Delivery details - Recipient name, Address, and Contact number

    We will proceed your shipment once the payment is verified.

     
    Q: Can I pay by cheque?
    A: Yes, you can but orders will only be released after the cheque is cleared.
    - Clearing period for same bank cheque takes 1 working day, and 3 working days for a Third-party bank cheque.
     
    Q: What about payment via NETPAY / PAYPAL ?
    A: Your order and payment details will be automatically generated/updated by NetPay / PayPal.

    Q: What about my tracking details?
    A: Tracking number normally will be given/updated on the next working day.

    Q: When is your cut off time?
    A: Please be advised that our last daily order closed at 1:00P.M., kindly submit all your order and payment details as early as possible, so we could arrange your shipment ASAP.

    Q: I can not find the "OTHER PAYMENT METHODS" to upload my payment details/banking receipts. How?
    A: If you can not find the button for "Other Payment Methods" at the check-out section, please follow the steps below:

    Step 1. Use this link to fix the Bug: http://bit.ly/2cszQAc <== (Copy and Paste, then press ENTER on your browser)

    Step 2. Click "Make Payment"

     

    Step 3. Follow the final steps in the picture below:

     
    Your order is successful !
     
    Thank You.
     





     

    List of Courier Services

     

     

    Shipping and Processing: Orders placed are typically processed and shipped within 24-business hour, except for weekend and public holidays. Once an order has processed, delivery time normally would takes 1-working day to reach within West Malaysia and 4-7 working days (POS Malaysia) / 1-2 working days (POSLAJU) to reach East Malaysia. After your order has been processed and shipped, you will receive a shipping confirmation and status update that contains the tracking details.

    Weight Samples

    Light items (below 1KG) - Processor, Memory RAM, Flash Drive, Software, Mouse, and etc.

    Heavy items (above 1.5KG) - Power Supply, Monitor, CPU Case, Motherboard, Printer, and etc.

    Peninsular (West Malaysia)

    - All shipment will be deliver by POSLaju / GDExpress. (ETA 1-working day)

    - Shipment to Free Trade Zone will be deliver by POSLaju (ETA 1 to 2-working day)

    Sarawak / Sabah / Labuan (East Malaysia)

    - Light shipment delivers by POSLaju (ETA 1 to 2-working day) as default shipping method, changing or upgrading to other couriers are required to top-up for extra charges.

    - Heavy shipment delivers by POS Malaysia (ETA 4 to 7-working day) as default shipping method, top-up is required for upgrading to fast shipping couriers such as POSLaju or GDEXpress.

    NOTE: If you want other courier services, kindly remark on your order or notify us as early as posible, or else we may not be able to stop it once the shipment has left our warehouse. Top-up may be required for different courier services.

    Fast Shipping: The default shipping method to East Malaysia is POS Malaysia. Customer who prefers fast shipment is required upgrade to POSLAJU, top-up fees may vary depends on the size/weight of the parcel and as well as the final location.

    Shipping Details (required): Recipient name, address, contact number, and email address (for Warranty). Moreover, student or lecturer's ID number is also required for delivery to University/College or school.

    Shiping Destination: We ship both nationwide and worldwide, ship rates may vary depends on the courier company.

    Late Shipment: We do not guarantee transit times and shipping fees are non-refundable through us. However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions such as weather delays, traffic delays, and failed delivery attempts. Please contact the courier directly if you think the shipment is delayed or being late.

    Incomplete or Incorrect Address Submission: Please review your shipping address carefully when placing an order. Errors in the shipping address may cause delays in transit times or shipment returned. We will not resend the same order until it is returned to us by the courier and customer is require to bear the cost for resending shipment.

     


     

     

    Shipment Rate Estimation        
    Location First RM Subsequently, every 500gram (RM) Remark
    Peninsular Malaysia 500gram 6 1.2


    Gdexpress (Default)

    Poslaju (Below 0.9kg)

    Sabah/Labuan 500gram 9 2.2

    Poslaju (Below 1.5kg)
    Pos standard (1.6kg+)

    Sarawak 500gram 9 2.2

    Poslaju (Below 1.5kg)

    Pos standard (1.6kg+)

    International - - - Please Ask

     


    Welcome to Castle IT Online Store. Terms and conditions stated below applies to all visitors and users of castleitonline.com / lelong.com.my/merchant/castleit.htm. You're bound by these terms and conditions as long as you're on castleitonline.com / lelong.com.my/merchant/castleit.htm.


    Buyer's MUST READ

    The following terms and conditions govern the sale of products by Castle IT Online Store. By submitting your on-line order to Castle IT Online Store, you have indicated your acceptance to be bound by these terms and conditions of sale. At Castle IT Online Store's sole discretion, these terms and conditions may be changed without prior notice at any time.

    • Goods sold are not returnable, exchangeable or refundable.
      Note: All goods sold are subjected to stock availability. If the stock is unavailable/sold out, we will proceed refund to your bank account/credit card. Due to bank process, it may takes up to 7-14 working days.

    • Confirmed order must pay within 5 days.

    • Please allow us 1 to 2 working days to process order shipment.

    • Tracking number will be provided/updated within 24 working hours after shipment made. (Lelong or SMS)
       

    1. Availability
      Castle IT Online Store does not guarantee that products and services advertised on our website will be available when ordered or thereafter.


      All orders are based on first come first serve basis. If the item you ordered is unavailble/sold out, you may cancel that item and request for a refund or place a back-order for it, however the remainder of your order will be shipped. We will contact u via email, lelong PM, or phone. (Please MAKE SURE your given Contact Details are correct so we can get in touch to you.)

      Seller shall not held responsible for lost damage of the item during delivery by courier service. However, buyer has the right to claim from the courier company.


      You may request for a hardcopy receipt under the remark section on your order.

      If you prefer to have a product test, kindly request before order being shipped.

      Custom PC assemble is FREE of CHARGES while purchasing whole PC set, please remark to us if you'd would like us to help you assemble the PC or you prefer to do-it-yourself.

    2. Order Cancellations Changes
      For the benefit of our customers, we attempt to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.

      Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.

    3. Shipping Risks during Shipping
      When products are shipped to you by common courier, Castle IT Online Store's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of a liability provided by the common carrier's terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the approriate requests when placing your order with Castle IT Online.

    4. Errors, Misprints, and Omissions
      Our goal is to provide current and accurate information on our website. However, errors, misprints, and omissions sometimes occur. These include but are not limited to incorrect or incomplete prices, descriptions, specifications, stock availability, photographs or illustrations. Castle IT Online Store makes no warranty that the content of the website is accurate or complete.

      Prior to shipment or delivery of any order, Castle IT Online Store may cancel, reject, correct, or terminate any order for products, services, or insurance for which the price was incorrectly displayed or where we otherwise displayed erroneous, incomplete, or inaccurate information. Castle IT Online Store cancel, reject, correct, or terminate at any stage of the order processing, including after an order has been submitted and confirmed, and your credit card or debit card has been charged or an eletronic funds transfer has been sent or received. In the event your order is cancelled by Castle IT Online Store after your payment has been made, Castle IT Online Store will proceed a refund to you via eletronic bank transfer.

      Castle IT Online Store is not obligated to complete any sell of products, services, or insurance based on errors, misprints, or omissions on our website.

      Castle IT Online Store may at any time, with no prior notice or liability to any website user (a) correct any error, inaccuracy, or omission; (b) change the products and services available on the website, or the prices, fees, description, and specifications of such products, services, and insurance; (c) limit quantitie, promotional or otherwise, available for sale.

      If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please refer no.14 and no.15 for return and refund policy.

    5. Refund Policy
      Refund only when the item is sold out/unavailable.

    6. Return Policy
      Any item purchased from Castle IT Online Store may be returned for credit, provided that it is returned sealed (in its original, unopened, undamaged packaging, with all documentation, just as it left Castle IT Online Store), via appropriate shipping methods. If a unit is returned unsealed, any costs incurred in the recertification of that item to the condition stated on the original invoice, plus any applicable restock fees, will be deducted from any refund or will be invoiced to the customer. Recertification fees will apply to any unsealed units returned without regard as to whether the unit was actually installed or otherwise used. Castle IT Online Store reserves the rights to reject or refuse to refund if the item has been unsealed by the customer.

    Warranty

    1. Please keep a copy of your courier's Consignment Note, Tracking Number or Order ID as warranty reference.

    2. All products are eligible with warranty.

    3. Warranties may take more than 7-weeks, as they will be returned to distributor/service centre, it will depend on their progress.

    4. We offer 1-to-1 exchange policy for faulty item on the first 7-days, beyond that period will be handled with normal warranty procedure.

    5. Warranty do not cover burn, mark, lightning strike, water damage, during courier delivery or any physical defect/damage caused.

    6. Warranty do not cover modification, personal repair or excessive over-clocking results in malfunction.

    7. Certain product may requires buyer manually registration.

    8. Please note that buyer are required to pay for the shipping fees when sending-in warranty and warranty return over first 7-days.

    9. There would be a service charge imposed over a period of time when buyer requires to send in warranty on behalf of them. For instances, a motherboard with 3 years warranty will be entitled to have service free for the first year only.

     

    RMA / WARRANTY

    Please submit your warranty details here: bit.ly/1f3J4Uc

    OR do it the manual way as below:

    Warranties Return Procedures

    Step 1 Prepare your faulty unit

    Step 2 Attach a paper note with your information:
    i. Name
    ii. Address
    iii. Contact number
    iv. Email Address
    v. Order ID / Invoice number (if any)
    vi. Problem (simple description)

    Step 3 SHIP/RETURN it to our Warranty Department.

    You may send your warranty queries to us at sales@castleit.com.my

    Questions & AnswersDo you have any questions to ask merchant about this product   Ask Seller


    Display:
    User:   chu****16/10/2017 03:58 PM
    Question:   Can this router work with Maxis Fiber ?
    Answer:   yes17/10/2017 10:13 AM
    User:   Peg****15/03/2017 06:35 PM
    Question:   Got stock? Able to ship today?
    Answer:   got stock. today/tomororw.16/03/2017 06:57 PM
    User:   ken****25/02/2016 10:16 AM
    Question:   Got stock ? Able to ship by today ?
    Answer:   Yes25/05/2016 11:48 AM
    User:   koj****24/05/2016 08:16 PM
    Question:   Hi, is ready stock still available? Thanks
    Answer:   Yes25/05/2016 11:47 AM
    User:   Zer****12/02/2016 02:35 PM
    Question:   Hi bro, you stated can cod at Sri petaling right? How do I contact you for cod?
    Answer:   Hi yes, our COD terms require deposit to confirm order first, location at SRI PETALING AEON BIG. Thanks

    If interested can contact us, refer here: http://www.lelong.com.my/merchant/Default.asp?UserID=castleit&show=ContactUs
    15/02/2016 04:02 PM
    See More Questions (9)
    User:   slr****03/12/2015 10:25 AM
    Question:   is this one of the best unifi modem in sense of coverage and features? what is the best price you can give including postal?
    Answer:   For unifi yes can use,
    Yes this model is good,
    Shipping refer to above
    Exc gst: Peninsular : RM8.4 Sabah, Labuan : RM13.4
    03/12/2015 12:49 PM
    User:   Avi****15/10/2015 02:32 PM
    Question:   CastleIT,

    Stock still available?
    Wonder you familar for - User definable rules for IP/MAC/Port. Upload and Download bandwidth management of RT-N18U ?
    Answer:   Stock still available?
    YES


    Wonder you familar for - User definable rules for IP/MAC/Port. Upload and Download bandwidth management of RT-N18U ?
    NOT SURE.
    16/10/2015 02:14 PM
    User:   kcl****15/10/2015 01:46 PM
    Question:   ready stock?
    Answer:   Yes16/10/2015 02:14 PM
    User:   mie****01/10/2015 11:27 PM
    Question:   is the router still available? where is your location for COD?
    Answer:   Hi yes available..COD in SRi Petaling. Thanks02/10/2015 01:20 PM
    User:   cpy****24/09/2015 09:15 AM
    Question:   hi, is this router unfi supported? hypp tv?
    Answer:   Hi yes can..when it supports UNIFI which also means it supports Hypp tv too..thanks25/09/2015 05:45 PM
    See More Questions (4)
    User:   kin****26/08/2015 01:58 PM
    Question:   Do you courier to Singapore as well?
    Answer:   Hi yes we do but shipping oversea will be pricey, estimate around RM100..thanks26/08/2015 07:42 PM
    User:   zey****25/08/2015 09:40 AM
    Question:   Hi, is this router going to be phased out soon?
    Answer:   still have alot stock.25/08/2015 12:24 PM
    User:   ale****12/08/2015 09:13 AM
    Question:   How's the stock availability? If I made payment today, can I expert deliver by tomorrow?
    Answer:   Hi yes got 1 more..delivery normally takes 1-2 working days..thanks12/08/2015 11:10 AM
    User:   cwo****06/06/2015 12:56 PM
    Question:   Can this router support TM Unifi?
    Answer:   Hi, yes can..thanks08/06/2015 11:39 AM
    View All
    User:   chu****16/10/2017 03:58 PM
    Question:   Can this router work with Maxis Fiber ?
    Answer:   yes17/10/2017 10:13 AM
    User:   Peg****15/03/2017 06:35 PM
    Question:   Got stock? Able to ship today?
    Answer:   got stock. today/tomororw.16/03/2017 06:57 PM
    User:   koj****24/05/2016 08:16 PM
    Question:   Hi, is ready stock still available? Thanks
    Answer:   Yes25/05/2016 11:47 AM
    User:   cpy****24/09/2015 09:15 AM
    Question:   hi, is this router unfi supported? hypp tv?
    Answer:   Hi yes can..when it supports UNIFI which also means it supports Hypp tv too..thanks25/09/2015 05:45 PM
    View All
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