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Questions & Answers Ask Seller
How much is shipping?
The shipping price is auto-calculated based on your shipping address. Pleaes refer to above statement.
Another to find out how much shipping is, add the items that youd like to buy to your shopping cart and proceed to checkout.
The shipping cost will be calculated after youve enter your shipping address.
Enjoy Free Shipping on every order.
This is applicable to whole Malaysia including Sabah, Sarawak Labuan.
Do you ship to my area?
We are currently shipping to Malaysia and worldwide.
For international orders[except Malaysia], please email us at firstname.lastname@example.org for shipping charges. Enjoy Free shipping if you purchase USD150 above.
When will my order arrive?
Ready stocks will be post out within 3 working days.
Pre-order takes only 7-14 business from the day you place your order and make payment.
For offline bank transfer, please allow additional 3 business days.
Can I track the shipping?
Yes, the tracking number and courier engaged will be included in the shipping confirmation email.
You can check the shipping status via the site provided by respective courier service.
Poslaju parcel tracking page : http://www.poslaju.com.my/
ABX parcel tracking page: http://www.abxexpress.com.my/
Note: Sometimes the tracking number is not working yet because your order has just been shipped.
Try to check again in 24 hours and the information should be available.
What if I havent received my order?
Something might have gone wrong if you still havent received your order within 14 business days after youve placed your order and made payment.
The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct.
If nothing is wrong there, track your shipping status via the couriers site.
Check with the respective courier company to see if theyre holding your order and contact us if theyre unable to find it.
West Malaysia: Kuala Lumpur, Johor, Kedah, Kelantan, Malacca, Negeri Sembilan, Pahang, Penang, Perak, Perlis, Putrajaya, Selangor, Terengganu
East Malaysia: Labuan, Sabah, Sarawak
Other location: please email email@example.com
All products are brand new and of good quality. There is absolutely no fake and second-hand product in our shipment. If detected any defective item, please contact us within 3-days of item received through Email. The defective merchandise will exchange with the same model. No refund will be issued. The returned item must be in the original condition, with the Tag attached. Buyer is responsible for the return shipping charges.
For clothing products, please take note of the precise measurements. We will not provide return for items which are the wrong size.
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