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1) Netpay (for Lelong members)
2) Direct Bank in (other than Lelong members)
PERNIAGAAN HOCKLY (M) SDN BHD
Maybank Account No: 5512 1262 9725
Public Bank Account No: 3201 206 923
Standard Chartered Bank Account No: 3881 9473 5530
Whatsapp | WeChat | SMS : 016-9717 286 the following info:
i) Full Name :
ii) Shipping Address :
iii) Phone No :
iv) Code and Size :
v) Bank payment made :
vi) reference no transaction :
POSLaju / City-link / Nationwide / PosLaju / Skynet
Delivery will be arranged after full payment confirmed received, item will be delivered within 4 - 7 working days subject to availability of stock. We choose express courier that provides tracking information so you will receive your item safe.
Undeliverable orders: Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original delivery fee, handling fee and 20% of the value of products as re-stocking fee. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our web site.
Parcel Loss, Damage and/or parcel not receive: We are not responsible for any losses of parcel once the parcel is passed to the delivery company for delivery. Please make sure the delivery address provided is correct and check contents before acknowledging receipt. In case any losses of parcel or parcel not received, we will provide the consignment bill copy as a proof of delivery. If item is received damage, please notify us within 24hours after item received and return the damaged item back to us within 7 days.
Our return policy allows for item(s) to be returned with a refund (net of 20% restocking fee) or replacement of item(s) due to any of the following reasons:
Damaged - The product is damaged in delivery
Defective - The product does not function as described in its manufacturer specification
Incorrect/wrong item - Not the product the customer ordered (e.g. wrong color)
Please inform us if you intend to make any of the above claims within 24 hours and goods must be returned within 7 working days at your own cost.
To be eligible for a return your item must be:
1) Unused and in the same condition that you received it.
2) Your item must be in the original packaging.
3) All sealed items must not be opened.
A photo of the item must be sent to us via whatsapp.
We DO NOT ACCEPT returns of certain products, including:
Any product that is returned more than 7 days after receipt.
Any product that has been opened or used (taken out of its plastic packing).
Any product that is not in its original condition, is damaged, or has missing parts.
Any free gift product and samples.
Please note that before providing a refund for any returned product we will first verify its condition. All non-returnable items will neither receive refund nor return to you. We will refund the total value of products minus 20% restocking fees. Shipping costs are nonrefundable. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund. If your return is approved, we will initiate a refund to your Bank Account within 14 days from the date of receiving item.
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