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* Kami menerima pembayaran melalui Maybank, CIMB Bank and Netpay
Directly Payment Details:
For fast process, customer can also directly buy from us and reply email to us at firstname.lastname@example.org
Maybank (Mohd Khairul Ikhwan): 162263260126
CIMB Bank (Mohd Khairul Ikhwan): 7036950835
After bank in, please email us at email@example.com,
payment details (like bank, account name, amount, date and time) or attached the bank slip:
Lelong Item ID or Order ID:
- Item will be ship after payment received.
- Via Pos Laju / GDEX / TA-Q-BIN / Others Courier Services
- For Sabah/Sarawak, if the shipping weight for an item is 2kg above will be shipped by Pos Parcel / Registered Parcel
Order Process Time:
- The order process time is 1 to 3 working days
- If there has anythings cause the shipment delay, we will email you
- If you are not receive the item within estimated working days after we shipped, please email us @ firstname.lastname@example.org
Estimated Delivery Date:
By Courier Services (Pos Laju / GDEX / TA-Q-BIN):
- Peninsular Malaysia: Next 1 to 3 business days from delivery day
- East Malaysia: Next 3 to 4 business days from delivery day
By Pos Parcel / Registered Parcel:
- Peninsular Malaysia: Not applicable
- East Malaysia: Next 5 to 8 business days from delivery day
- Please take note that most courier system is not updated online instantly, we advice you to check after 24 hours after receiving the tracking number.
Buyer have to responsible to track their item with Poslaju / GDEX courier, we will not hold any responsible if the parcel return back to us, BUYER have to pay another shipping charges in order to resend back the item.
1) Goods sold are not refundable and exchangeable.
2) Upon receiving the items, if there is any defect/damage, please email to notify us in writing or SMS within a day upon receiving the shipment. Otherwise NO defect / damage claim will be allowed.
3) We will not accept return of product(s) that are been used, not compatible with your system configuration or damaged during shipment. Only manufacturer defect is accepted.
4) The warranty may not apply or void if:
a) All warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
b) This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible hardware and the like.
c) This warranty does not cover customer self physical damage.
d) We shall not be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of the product purchased or any breach of this warranty.
e) Defects caused by abuse or misuse of the product.
f) If customer is unable to provide the Proof of Purchase.
9) Seller will not responsible for lost and damaged during delivery by courier service. All claims of damage/lost in transit will inform the buyer if the claim is successful. However, buyer has the right to claim from the courier company.
5) Right Step Shop reserves all rights to changes without prior notification.
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