Normally after payment, 2nd day will courier out the goods.
(except - Public Holiday and Short of Goods)
We'll inform customers by mgs if because short of goods can't sent out.
Shipping charges - as per products post.
1. We are serious about business, and looking for serious buyer too. Please think twice before place the order. We will black list you if you place the order but then cancel the order without giving any reason.
2. Please make the payment within 2 days, we will cancel your order if exceed 2 days and no reply from you.
3. Any enquiry, please leave your store message , watsapp or email us, we will reply to you ASAP.
4. Clothes was measure by manually, please allow 2-3cm difference.
5. We are not taking these return reason, e.g: The size is different (too small/ too big); the real thing and photo shown is different; this is not the material i want; I get allergy after i wear/ use it; already opened the seal/ been use it.
6. If you find it was "something wrong" with the parcel, e.g: we only send you 1pair of earring instead of 2 pairs which you have been ordered. You ordered A but i send out B to you. Please inform us immediately after you received the parcel, we will replace the stocks to you and will give you an apology gift with free postage. It's seldom happened as we checklist the item before send out the parcel.
8. Please do not simply give "medium" or "bad" comment as we are trying hard to serve you and your satisfaction. Please contact us if there is any misunderstanding.
9. We will return the money to you if you place and pay the out of stock.
10. We guarantee the authentic of beauty products, but we are not taking any guarantee for their performance. We are not taking any responsible to any allergy happened.
11. We use it before we sell it and there is no allergy happened. But it suit me doesn't mean suit you, please buy with care.
12. We guarantee send out the parcel after received the payment, we assume (but not guarantee) customer will get the parcel within 2-4 days. Except PRE-Order products. We are not taking any responsible for lost or damaged parcel.
13. Xiao Bai Online Store reserve the rights to ammend or change the terms and conditions. We are not giving any prior notice if any changes made, sorry for any inconvenience caused.
- We accept return if item is defective upon received. - Upon receiving the items, if there is any defect/damage, please email to notify us in writing or SMS within a day upon receiving the shipment. Otherwise NO defect/damage claim will be allowed. - Buyer will have to pay for all the return shipping fees (defected item), The returned item must be in complete set as the condition as we ship out. Must be sent back within 7 days. - We will not accept return of product(s) that are been used, not compatible with your system configuration or damaged during shipment. Only manufacturer defect is accepted. - Shipping and other fees are not refundable in any case. Please keep all packing material and documentation in the event of your equipment that has to be serviced, repaired or returned. The buyer holds the responsibility for the package until it arrives at our location. - Goods sold are not refundable or exchangeable. - The warranty may not apply or void if: - All warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible. - This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible hardware and the like. - This warranty does not cover customer self physical damage. - We shall not be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of the product purchased or any breach of this warranty. - Defects caused by abuse or misuse of the product. - If customer is unable to provide the Proof If you are unsatisfied about your purchase or any reason please give us a chance to make things right before you respond with a neutral or negative. Direct contact us @ wechat- xiaobaionlinestore
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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.