Please ensure the account name is under:
Maybank - 5129 0551 7757 (Eight One Six Eight Concept Trading)
We ship out all items by using local courier service by default.
Please contact us if you prefer alternative courier services. However, the final decision will up to our decision.
Delivery cut off time
Monday to Friday: within the next 24 hours after payment made (Mon-Fri).
Meaning if payment update on Friday night, will be sent out on Monday as there is no posting on weekend. TQ
In the event of non-stock availability for a specific order, seller would contact buyer for decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.
We allow combine shipping . It would be adjusted accordingly based on the items purchased.
Risk of Loss
All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.
All photographs of the item are taken at close proximity, there might be slightly different in color.
All sold are not exchangeable /returnable/ refundable in any circumstances.
We will not bear or responsible if item lost / undeliver / damage caused by the carrier company.We assume buyers and bidders have read, understand and agreed to all our terms and conditions before placing an order.
We reserve the right to change these terms and condition without prior notice.
Online Buying Policy
1. Once buyer make payment, it means the buyer accept all the "Online Buying Policy" and "Warranty Policy".
2. Seller will check and confirm the goods is correct and it is in working condition and no physical damage before sending.
3. Buyer should unseal the parcel and check before doing singanature upon receiving parcel.
4. Once the tracking number show "Consignment has successfully delivered", buyer cannot claim for physical damage warranty(we will consider it as user damages).
5. Seller will only replace if tracking number show "Consignee refuse to collect parcel".
6. Seller will not responsible for parcel lost or damage during the delivery. All damage must be claimed with the courier service company. However, seller will helps buyer to proof that the parcel is lost if the parcel lost during delivery.
All product in 168concept store is entitled to 7days warranty (start calculate from the date you receive) due to product is manufactured defected.
For warranty claims:.
STEP 1: Email email@example.com and provide the following details:
- Name (Please indicate you purchase from LELONG)
- Contact number
- Delivery address
- Purchase Order number
* Please do allow a 24-48hours for the reply. Thanks for the patience
STEP 2: Upon confirmation, a mailing address will be provided.
STEP 3: Faulty products must be delivered in its original packaging (including accessories, manuals, and documentation)
to 168concept. Inspection will takes 3-5 working days. After inspection complete, we will inform you the result.
* Delivery costs for warranty claim / return / repair covered by customer (both way)
* 168concept will cover costs of replacement or repaired product to customer.
* Warranty claims which do not fulfil the steps above will not be processed due to missing information.
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