It is my pleasure trying my very best to clarify with you some of the TERMS being used refer to our INK and TONER products.
GENUINE or more accurate should be OEM (Original Equipment Manufacturer). OEM refers to the genuine product by the company itself. But OEM was misused by the Malaysia market as compatible and as a result, it confuses the consumer. Therefore, we use the term GENUINE.
COMPATIBLE basically refers to a Third Party Company producing a COMPLETELY BRAND NEW alternative product which is similar to the original products i.e. NX Print. It carries a different Brand and cost much lesser compared to the Original. It is NOT ORIGINAL, NOT REFILL and NOT REMANUFACTURED.
REFILL basically refer to INKS which are produced by Third Party Company. It requires your EXISTING EMPTY Cartridge and you need to do the refilling job.
REMANUFACTURED means the original empty cartridge being re-used by Third Party Company for reproduction. They fill in the empty cartridge with inks or powders (some parts may need to replace) and re-packaging the product to the market.
IMITATION means it is NOT GENUINE BUT LOOKS LIKE GENUINE (PACKAGING and SECURITY SEAL). It is against the law. It causes the customer to pay at the price of the Genuine Product but getting something else. Therefore we urge the customer to buy from a trustworthy source, especially when the price seems too unreasonable.
Finally, we would like to state Our COMPANY POLICY here:
and REMANUFACTURED Cartridges
NO IMITATION !!!
The ISO 9000 family of standards relate to quality management systems and are designed to help organizations ensure they meet the needs of customers and other stakeholders. The standards are published by ISO, the International Organization for Standardization. Over a million organizations worldwide are independently certified, making ISO 9001 one of the most widely used management tools in the world today.
The ISO 14001 environmental management standards exist to help organizations:
(a) Minimize how their operations negatively affect the environment (i.e. cause adverse changes to air, water, or land);
(b) comply with applicable laws, regulations, and other environmentally oriented requirements;
(c) continually improve in the above.
ISO/IEC 19752 is an ISO standard method for the determination of toner cartridge yield for monochrome laser printers, introduced in June 2004. ISO/IEC 19752 strives for a comprehensive and rigorous definition of the measurement process with the purpose of creating clear and objective criteria for comparison of cartridge yields.
The purpose of this International Standard is to provide a process for determining the cartridge page yield for a given colour electrophotographic printer model (i.e. all-in-one toner cartridges and toner cartridges without a photoconductor) using a standard office consumer type test suite.
STMC stands for the Standardized Test Methods Committee. This global committee formed in 1998 to find and promote standardized test methods for the printer cartridge industry. The test methods are used to evaluate toner printer cartridge performance. Standardized test methods make it possible to evaluate a cartridge anywhere and come up with the same test results no matter who tests it.
RoHS, short for Restriction of Hazardous Substances, is required to be enforced and become law in each European Union member state. Its directive restricts the use of six hazardous materials in the manufacture of various types of electronic and electrical equipment. It sets collection, recycling and recovery targets for electrical goods and is part of a legislative initiative to solve the problem of huge amounts of toxic e-waste.
REACH is the European Community Regulation on chemicals and their safe use. It deals with the Registration, Evaluation, Authorisation and Restriction of Chemical substances. The aim of REACH is to improve the protection of human health and the environment through the better and earlier identification of the intrinsic properties of chemical substances.