Product Name : BVLGARI OMNIA CRYSTALLINE - WOMEN EDT 65ml
Last Updated @ 3/6/2017 3:32:35 PM
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Malaysia Standard Delivery: 3-4 working days service
Your order may require a signature as proof of delivery, so please ensure that you specify a delivery address where our couriers can obtain a signature. We are happy to send your goods to a work or neighbours address as long as your billing address details match that of the address where your selected credit or debit card is registered to. (subject to credit/security validation)
If the courier is unable to obtain a signature from your property they will try neighbours unless specifically specified not too.
Certain Malaysia addresses are subject to different rates and timescales, see our Malaysia Exceptions below.
Free Delivery Options (applicable to Peninsular Malaysia orders only)
Free Standard Delivery Over RM 150.00
Free Standard Delivery for all Peninsular Malaysia orders over RM150. Simply add products to your basket to the value of RM150 or over and the cost of Peninsular Malaysia will be deducted when you check out.
Poslaju Standard Delivery
( Every subsequent 1kg-RM5 )
Mon-Fri 8.30am - 8pm
Sat 8.30am – 5pm
2-4 working days
GDex Courier Delivery
( Every subsequent 1kg-RM4 )
Mon-Fri 8.30am - 8pm
Sat 8.30am – 5pm
Next Working Day
Delivery Terms Conditions
Shipping times are quoted on the basis that the product is in stock.
Orders are processed between Monday and Friday 09:00 - 15.00 GMT, excluding Bank and Public Holidays. Orders placed after 15:00 GMT, Orders placed during a weekend or Bank Holiday after 15:00 GMT will be processed on the next working day.
All prices on our site are quoted in Ringgit Malaysia (RM).
Delays - Part Shipment
Very occasionally certain items will go temporarily out of stock or may be discontinued at short notice by our suppliers. We will notify you via email if this is the case and will offer you the opportunity to keep your items on back order, arrange alternative products or offer a full refund. In the event that we cannot send all your items in one shipment we will part ship your order so that you receive the majority of your selected items as quickly as possible. The remainder of your order will be dispatched within 24 hours of receipt of the good from our suppliers.
- Busy Periods
During busier times (for example Valentine's Day, Father's Day, and especially at Christmas) there may be a slight delay (no more than 24 hours) in processing your order. Therefore, some orders can take up to 5 days to arrive during these periods.
All Malaysia orders are sent via Pos Malaysia, GDex or Home Delivery Network and our standard delivery times quoted. We cannot be held responsible for items delayed in the postal system, or any industrial action taken by our nominated couriers as this beyond our control.
Lost In Transit
We must allow up to 14 days (Malaysia Deliveries) and 28 days (European and Rest Of The World) before a parcel is deemed lost in transit. Most Malaysia orders are tracked so we can locate your parcel and give you a more accurate arrival time, simply call our customer service team on +6012 747 7376.
Unfortunately, severe weather conditions can disrupt our couriers from time to time. We have seen this in recent winters with localised snow and ice leading to dangerous road conditions and airport closures. This can affect the services we offer and will affect the usual guarantee of service levels that are offered by our couriers. Naturally, Couriers will always put the safety of its drivers and ancillary staff first over performance targets. Couriers do make every effort to put in place contingency plans when bad weather hits certain postcode areas. However, delays and back logs do occur from time to time.
These circumstances are beyond the control of both I Love Beauty Shop and its couriers partners. When selecting shipping methods please be aware that no refunds will be given on Courier Delivery (usually next working day) or other timed delivery services if the courier is unable to operate its normal services due to bad weather. Poslaju Delivery Services will always take priority and are still the fastest way to receive items.
We apologise in advance for any inconvenience caused to our customers as a result of the adverse weather conditions.
Errors On Receipt Of Your Order
Any errors or missing items must be notified to us within 7 days of receipt of your order. We will be unable to redress any errors after this time has elapsed.
Proof Of Delivery
All Courier Delivery Parcel orders will require a signature to release the parcel. Someone must be at your nominated delivery address to sign for your parcel, so please provide a Delivery Address where the parcel can be reliably signed for, such as your place of work or a neighbours’ residence.
Orders that contain pre-order products (i.e. not currently in stock) will be shipped as soon as all products are in stock.
To help us process your order we require that your complete your full billing address details during the registration/checkout process matching the exact address and postcode details held by your bank. If these details are not correct we will put the order on hold until our verification is completed. (this applies even if the transaction is completed and an order number is sent out to you).
Alternative Delivery Address
We will ship to another specified Delivery Address only when we have confirmed that the card holders billing address details are correct and verified. We are unable to make changes to delivery addresses once an order has been confirmed at checkout.
All international deliveries are usually shipped via airmail* to the nominated country and then passed on to the local postal service. Please refer to the Delivery Times Estimator for your region. Parcels may have to pass through local customs which can delay your delivery. Countries outside the EU are subject to additional customs charges which vary considerably and are not included in the cost. These charges must be paid for by the recipient before the package is cleared. I Love Beauty Shop cannot refund any customs or import duty paid by the recipient.
*Currently we cannot ship aerosols, items containing batteries and perfumes outside the Malaysia due to shipping restrictions. If you live outside these areas any aerosol items will be removed from your order and refunded, subsequently delaying the dispatch of your order.
Order and delivery Confirmation E-mails
When your order is received, we'll send you an e-mail confirming your order. Then, when your order is despatched , we'll send you a despatch confirmation. It will include the following information:
- Items purchased
- Payment information
- Delivery method
- Tracking Details
What if my order has not arrived?
If you have received confirmation of shipping but your goods have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times shown for your area.
Please be advised that the delivery times shown for each area are based on an estimated date of delivery, on rare occasions delivery can take longer than specified*. If your parcel contains aerosol or electric items please be advised that shipping is via surface mail and can take up to 28 working days.
If after this time your goods have still not arrived, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your goods, please contact us and we will do our best to assist you after the period set below. Please note that these times have been set to us by our postal service and are based on the guidelines regarding the processing and delivery of parcels; we are unable to re-ship, cancel or refund your order until after these time constraints have passed.
For Malaysia Deliveries: Please allow 14 working days to pass from date of dispatch.
For Europe and rest of World: Please allow 28 working days from date of dispatch.
Once the allocated period has passed our Customer Services team will be able to help you further.
*I Love Beauty shop cannot be held accountable for any delays of parcels in transit, as this is beyond the control of the company.
On occasion parcels are returned to us after the customer has failed to pick them up from the depot, please read further details below.
Re-Shipping of Orders / Orders Returned by Our Couriers
If your parcel has not been delivered it may be sitting at your local Poslaju Mail/Courier depot. If you fail to retrieve the parcel, your parcel fails to be delivered on more than one occasion, no safeplace option has been specified or your parcel is refused at the delivery address it will then be returned to us and there will be one of three courses of action. In the first instance we will attempt to contact you when your order is returned, however on occasion you may contact us before we have the opportunity to contact you, in both instances the following options will be available to you:
- We can issue a refund minus the initial postage costs. – If your delivery was free, as per our terms conditions on promotional postage, a fee* will be deducted from your refund to cover return postage and admin costs.
- We can re-dispatch the parcel to you, however please note this will incur a further fee* to cover admin and postage costs.
- If we have contacted you and have not received a response after 7 calendar days we will automatically process "Option 1"
* The fee will be charged based on the original shipping method used for Malaysia delivery or International delivery. Please note even if your order qualified for free shipping you will be charged for the equivalent postage costs as return of the item voids the promotional postage offer. Should you have any queries as to this cost please refer to the ‘Delivery Prices’ section.
Please read our terms and conditions carefully. Your use of the ilovebeauty.my website and purchase of our products on it means that you agree to the following terms and conditions.
Shopping with ilovebeauty.my You can order in the following ways:
Online using the website
By post sending your order with a postal order or with a cheque, to:
Beauty Dotcom Solution
( I Love Beauty )
No.25, Jalan Beringin,
80250 Johor Bahru,
1. Our website
Your use of this website and any service contained within constitutes acceptance of these Terms Conditions.
2. Customer Information
You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.
4. Product Pricing, Image and Title
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
4.2 We reserve the right to alter all products pricing without notice. We also reserve the right to discontinue the availability of Products at any time at our sole discretion. If an order is cancelled any payment made for the Products will be refunded in full.
4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
4.4 Product images are for illustrative purposes only. On occasion the item you will receive will be slightly different from that shown in the picture. I Love Beauty Shop endeavours to always have up to date and accurate images for products. Should you have any queries please refer to the item description which will correctly show you what product is for sale or call our customer services who will happily verify any queries you may have.
5. Your Order and Delivery
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
5.2 Prices Quoted on ilovebeauty.my are in Ringgit Malaysia. Outside the Malaysia your credit card company will charge you in your local currency at the current rate. Please note that both charges and any refunds are in Ringgit Malaysia.
5.3 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.4 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
5.5 It is your responsibility to supply correct billing and delivery address information. In the event that inaccurate address information has been supplied I Love Beauty Shop is unable to accept any responsibility for misdirection of your order.
5.6 Unfortunately, severe weather conditions can disrupt our couriers from time to time. These circumstances are beyond the control of both I Love Beauty Shop and its couriers partners. No refunds will be given on Courier Delivery (usually next working day) or other timed delivery services if the courier is unable to operate its normal services due to bad weather.
6. Shipping and Customs Duty
6.1 All orders received by us are shipped subject to availability.
6.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or Fulfillment Company or a full refund.
6.4 If you are ordering a product from outside the Malaysia the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
7. Cancellation Rights, Returns and Refunds
7.1 Under the Consumer Protection Regulations you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within seven working days from the day after you receive your goods.
7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
7.3 No right of cancellation, refund or return exists under the Consumer Protection Regulations once you have used your product, unless the product is defective and you are returning it for this reason.
7.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
7.5 No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.
7.6 Please observe the following procedure for all returns to us:
7.6.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
7.6.2 If you are returning your product because it is defective, please state the defect or defects.
7.6.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
7.7 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
7.8 You are responsible for paying any postage or shipping costs incurred when returning the product.
7.9 We recommend that all returns be sent by registered post, so that a record of the return is available for you.
7.10 We will not issue refunds for any items lost or stolen in transit to us.
7.11 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
7.12 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
7.13 Unused products may be returned promptly by customers to the address listed below:
I Love Beauty
No.25, Jalan Beringin,
80250 Johor Bahru,
7.14 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
7.15 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge.
8. Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days.
9. Faulty Products
Where a Customer experiences a fault with a product it can be returned, subject to our returns policy above to,
I Love Beauty
No.25, Jalan Beringin,
80250 Johor Bahru,
10. Events outside our control
I Love Beauty shall not be liable for delay or failure to perform any obligation under these Terms Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
11.1 ilovebeauty.my grants you a licence to access the content, information and services contained within our website for personal use only.
11.2 This licence allows you to download and cache (using your browser) individual pages from our website.
11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
11.5 Our website cannot be placed within the frame-set of another site.
11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
12.1 All content, databases, graphics, buttons, icons, logos, layouts and look feel are the copyright of Beauty Dotcom Solution, unless expressly acknowledged as otherwise.
12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
The foregoing paragraphs, sub-paragraphs and clauses of these Terms Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
Failure by gorgeousshop.co.uk to enforce any accrued rights under these Terms Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
15. Entire Terms Conditions
These Terms Conditions set out the entire agreement and understanding between you and ilovebeauty.my . We reserve the right to change these Terms Conditions at any time, without giving notice to you.
These Terms Conditions shall be interpreted, construed and enforced in accordance with Malaysia law and shall be subject to the exclusive jurisdiction of the Malaysia Courts.
Your statutory rights are unaffected.
Our contact details are as follows:
I Love Beauty
No.25, Jalan Beringin,
80250 Johor Bahru,
From within the Malaysia: +6012 747 7376
Company registration number: JM 0632165-W
We always hope that you are pleased with your purchase. However, If you need to return an item for exchange or any other reason, please read the instructions below carefully.
We accept returns on the basis that the goods have been unopened, unused and are in a resaleable condition. All packaging including cellophane wrapping and tamper resistant seals must be intact. Some Manufacturers have security seals, and if these seals are broken then the item cannot be resold and will not be accepted by our returns department.
In the event that goods are being returned because of fault I Love Beauty will be responsible for postage costs in replacing goods these costs will be reimbursed to you on receipt of the returned goods. I Love Beauty Shop retains the right to request photographic proof of damage caused to items before offering a refund. On occasion I Love Beauty may send you a returns bag for the damaged product (GHD) so that you may return the faulty item to the brand. In the event that non faulty goods are returned we will make a charge for postage and administration. Non-faulty items must be returned to I Love Beauty Shop within 14 days.
How to Return Goods
I Love Beauty Shop Returns Department
No.25, Jalan Beringin,
80250 Johor Bahru,
Email Send an E-mail, with the Subject 'GS Return request - xxxxx ' ( Where xxxxxx is the Internal order number shown on the front of the delivery note ). Detail the items you wish to return and tell us the reason for the return. We will contact you within 2 working days with instructions on how to return the goods to us.
Telephone Call us on +6012 747 7376, please make sure you have your order to hand when you call. Our Help Desk team will discuss your issue and authorise the return subject to our Cancellation Rights, Returns and Refunds policy
Once your Return has been authorised we will ask you to send the goods back to us. If you live in the Peninsular Malaysia, we will provide you with a pre-paid postage label. For orders outside the Malaysia we will advise you on the best method to return the goods.
Pack your parcel with care; if you fail to pack the parcel and your goods arrive damaged (as a result of the return trip) we may not be able to process your return. You should obtain a receipt for the parcel when you send it. Please write you name and order number on the outside of the parcel.
Please allow 7 days for your parcel to reach us if you are in the Malaysia, for returns from International locations please allow up to 28 days.
Please read our Cancellation Rights, Returns and Refunds policy prior to sending products back to us.
Re-Shipping of Orders
Attempted Delivery - If goods are sent on a signed for service and the courier cannot obtain a signature as Proof of Delivery they will leave a card and return the parcel to the nearest depot. This also applies to local postal services where the postman cannot find a safe place to leave the parcel. If a parcel is not collected within 7 days the parcel will be returned to us. If this situation occurs and customers still want their parcel, we will redeliver only when we have received payment for the cost of re-delivery.
In the first instance we will attempt to contact you when your order is returned for your choice of the following options:
- We can issue a refund minus the initial postage costs.
- We can re-dispatch the parcel to you, however please note this will incur a further fee to cover admin and postage costs.
- If we do not receive a response after 7 days of attempting to contact you we will automatically process "Option 1".
Please contact our help desk on +6012 747 7376 for further details.
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