Dear Our Valued Customers,

• Customers can order products every day but we do not deliver during the weekend and public holiday.

• An order will be sent out within 1-3 days once payment made if stock available. If you have a specific date of delivery, please contact us.

• It can take up to 24 hours for tracking numbers to update in the system. If tracking information is not available, please wait 24 business hours from the time the order was shipped.

• Please don't hesitate to contact us or any inquiries you might have.

Dear Valued Customers,

• Our goal is to make customer 100% satisfied with their order.

• We constantly ensure that the products we sell are of a good quality. We will check and confirm every product every time before sending out. However, we cannot guarantee all buyers would be 100% satisfied with the product due to different reasons. But we certainly will do our best to resolve all the problem.

• If you’re satisfied after receiving the goods, please let us have your positive feedback with five stars on all of the detailed sell ratings. It’ll be most appreciated.

• Please ensure that your shipping address is correct.

• We will not be responsible for any loss or damage during the delivery. However, we will provide a necessary document for claim to courier delivery company.

• Some of the items may be out of stock when the time of your order. If you have needed the item urgently or have specific expectation date in mind, please do not hesitate to contact us for special arrangement.

• Warranty does not cover:

  • Damages to item have done deliberately or improper handling of it.

  • Damages to products caused by either impact, liquid, sand or insect, natural disaster and act of God. Modifying, repairing the product without written consent.

  • Commercial use of the products

To return an item for a refund or replacement:

You must return an item in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received:

• All original packaging such as boxes, bags, tags

• Accessories such as cords, remote and etc

• Certificates, manuals, warranty, and rebate cards

• "Free gifts" or bonus items

• All items included in a bundle

   

We care about you, our valued customers, and will always try to help you out. So if you have any problems, please email or contact to us directly before leaving any Negative and Neutral feedback or open any dispute on Lelong / Paypal. Otherwise, it will hurt both of us. Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have and will try our best to resolve the issues.

Best Regards,

Gracias Store Team

GraciasOnlineStore.com