Estimated Arrival : 3-5 working days.
Average Shipping Fee
RM 7 by courier to Peninsular Malaysia
RM 15 by courier to Sabah, Labuan and Sarawak
Ship To : Within Malaysia
1.1 In these Conditions:
2. Basis of the Contract
3. Orders and Specifications
5. Terms of Payment
Refunds and Return Policy
1. Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the CANTWO SDN.BHD. Period as stated in the Terms of Service.
2. Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
Buyer’s application must be submitted via the our page on facebook, e-mail or Lelong.my.
CANTWO SDN.BHD. will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.
3. Rights of Seller
When our receives an application from Buyer for the return of the Item and/or refund, we will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by us in the written notification. Seller must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Should we not hear from Seller within the Stipulated Period, we will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller.
We will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.
4. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
Buyer will only be refunded after we has received the confirmation from Seller that Seller has received the returned Item. In the event where we does not hear from Seller within a specified time, we will be at liberty to refund the applicable sum to Buyer without further notice to Seller. For more information on Seller’s response time limits, please contact us by e-mail or whatsapp. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.
6. Communication Between Buyer and Seller
We encourages Users to communicate with each other in the event where problem arises in a transaction. As we is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.