Last Updated @ 10/10/2017 2:40:54 AM
We accept payment through Bank Deposit and Direct Transfer and Netpay. No Cash On Delivery or Meet-up.
We accept payment in the following bank account
a). Bank Name: MayBank
Bank Account No.: 512231375113
Account Holder Name: My First Store Dot Com
b). Bank Name: CIMB Bank
Bank Account No.: 7017155660
Account Holder Name: KIEW SUI YAH
c). Bank Name: Public Bank
Bank Account Number: 6369072105
Account Holder Name: KIEW SUI YAH
4. For International buyers, you can TT me in MYR directly to my Malaysian bank account as listed in my Lelong.com listing.
Bank Name: MayBank
Bank Info: MBBEMYKL 512231375113
Account Holder Name: My First Store Dot Com
a).Please input our email address: firstname.lastname@example.org in your online banking transference and also order ID for faster processing.
b). Customers choosing to make payment via direct deposit/bank transfer, please leave with the following details:
Name: (full name), Contact Number, Lelong ID, Payment Date, Bank Name, Confirmed Shipping Address, Detail of payment such as deposit slip attachment or bank transfer full details (reference number or scan of physical)as a payment reference.
This will help us verify the payment and make the shipment prompter.
Method 1: For Lelong UserHow to Buy?
Method 2: For Non-Lelong User Or Buy Direct
;· Call SMS WhatApps 012-2155168
;· Email email@example.com
After Completed Payment, Please Inform Details via Email As Below:
1). Payment to Bank, Amount, Date, Time
2). Receiver Name, Address, Contact Number
My First Store Dot Com ships Monday through Friday excluding holidays. All orders are shipped within 1-4 working days after the full payment has been cleared.
All items will be shipped to buyer's Lelong address. Please make sure your address in Lelong matches the address you would like us to ship to before you make your payment.
Contact telephone/mobile phone number must be provided for shipping purposes.
We use Poslaju EMS / DHL eCommerce / Airpak Express / Skynet / Nationwide as our courier company due to the reliability and efficiency of their services. Please allowed 1 to 5 business days (Monday to Friday) for your parcel to arrive.
Our company does provide a local same-day delivery service. Kindly PM or WhatsApp 012-2155168 for more details.
For overseas clients, we will ship using Pos Malaysia/DHL eCommerce/SingPost. Registered Air Mail takes an estimated 7-30 working days to arrive from the date of shipment (excluding weekends/Public Holidays/customs delay).
Shipping by FedEx/UPS/EMS/DHL/Aramex is available upon request or may be stated in the purchase order/invoice. Courier Shipments will take an estimated 2-10 working days to arrive from the date of shipment (excluding weekends/Public Holidays/Customs delay).
Actual delivery times will vary per country, selected shipping method and ultimately.
Please contact us for more details on the international delivery time and shipping rate.
Please Note: We do not accept cancellation of orders during the shipping period even when the shipping takes longer than expected.
We will check and do the best to make sure the item in good condition before send out. To protect the items that have been ordered, we will pack properly all items before shipping. A tracking number will be provided to you in order to ensure that you will receive your items.
For all shipping, any custom held, parcels returned due to bad addresses or any unknown reason, customers must pay the shipping cost for resending the parcel.
Customs, duties, taxes and any other applicable charges (if there are any) are the sole responsibility of the customer. These charges are separate from your shipping charge and you will be billed directly for them. We request that you contact your local customs office for advice on import taxes for goods received. Please be aware that Customs regulations differ by country and not knowing these regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
Orders shipped with Poslaju or Courier Service/UPS/FedEx/SingPost require a signature upon delivery. If buyer is not at home, please check your item at your nearest Post Office by calling and track with the tracking number provided by us to avoid delay delivery.
Please check the parcel in front of the courier guy. Make sure that the seal and packing paper is in good condition before you sign for it. Return to the courier guy if the seal or package is open or broken. We do not accept a complaint about items is missing, differ once you received.
Please do inform us should your purchased item did not arrive after 5 working days (within Malaysia) / 30 working days (International) from the shipping date and also check the item in your local post office.
Shipping costs are automatically calculated during checkout and are shown before you complete your purchase. These costs are based on the weight of the goods you order and the country of delivery.
Shipping costs include handling/shipping.
insurance available upon request. Kindly add 1.5% of your item value.
Whenever possible, we will offer you only the safest, quickest shipping methods even when this means a higher shipping cost.
When you bidding/buying on this item, you are agree to the terms and condition.
All shipments using Registered Air Mail, Poslaju EMS , Courier Service, FedEx or UPS, your telephone number is a MUST to complete the procedure with Registered Air Mail, Poslaju EMS, Courier Service, FedEx or UPS.
Payment need to be made within 48 hours of successful bid/buy. Non-paying bidder will be reported to Lelong and Blacklisted. We reserve the right to cancel the deal and resell the item without prior notice.
We will check and do the best to make sure the item in good condition before send out.
We cant ensure that all product in live posting are in-stock. Live products will only update from time to time. If item is out of stock (this may happen occasionally as we listing more than hundred of items, it is hard for us to control our stock.) , we will contact you immediately for a refund or exchange, or wait for the new stock arrive. Anyway, we may replace some similiar item should you agree. A last we will refund back your money should you wish not to change or wait for the item arrive.
About Us Contact Us
We care about our valued buyers, if you have any questions, our Customer Service staffs will be very glad to help you. We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 24 business hours for us to response.
We guarantee that all the items we carry are authentic and brand new. Unless otherwise stated.
We trade with genuine items here and will provide a 100% refund if proven that the item/s that you bought is/are fakes.
All warranty will be covered under respective brand manufacturer, warranty period might be vary according to the types of product.
Manufacturers defects are covered under warranty, this does not cover battery, damage resulting from misused, accident, rough handling and other condition as stated by the manufacturer warranty card.
If you receive the item and satisfied with our product and/or service, we would be very glad if you can take a minute to leave us a positive feedback, which means a lot in our future undertakings. Your recognition is our motivation in developing our business to serve you even better.
If you are unsatisfied with the item and/or service and plan to give us a neutral/negative feedback, please do not feel obliged to write to us immediately. We really love to do our best in resolving your problem in the shortest possible time.
Return Item Policy
Goods sold are not returnable or exchangeable as non of the manufacturers or distributors in Malaysia do provide return policy. Seller will not responsible for lost and damaged during shipping period. All claims of damage/lost in transit will inform the buyer if the claim is successful.
We accept return if item is defective upon receipt.
If you received an incorrect item, not authentic, we will gladly replace the item and pay for the additional delivery charge incurred. In the case of replacement not available, refund will be promptly issued.Upon receipt of item, if there is any defect/damage, please email to notify us within 2 days.
Buyer will have to pay for the return shipping fees (defected item), seller pay for the replacement of delivery fees. The returned item must be in complete set or same as the condition as we ship out. Must be sent back within 7 days.
No used item or damaged item is allowed. Only manufacturer defect is accepted.
Shipping and handling charges, insurance and other fees are not refundable in any case. Please keep all packing material and documentation in the event of your equipment that has to be serviced, repaired or returned. The customer holds the responsibility for the package until it arrives at our location.