In order to provide better services for our customers, we provide herewith our After Sale Service as follows:
Evidence for After Sale Service
The related evidence is needed: screenshots of email history, screenshots showing refunds, CLEAR images and videos of problems associated with the order. The following information is also needed (follow the format):
Details for the problem:
Time Period for After Sale Service
(a) Quality problem: product quality issued within 3 days of receipt.
(b) Damaged during shipment: product is defective due to shipment/transit within 2 days since delivered.
Problems above need to be reported within the stated time frames, otherwise, we will deem the problem to be caused intentionally, making the case ineligible for any after sale service.
After Sale Services for Received Products
(a) Quality problem: We cannot offer After Sale Services for products with less than 10% damage/defect.
(b)The problem of fittings: Damaged, defective, or missing.
(c) Orders are left unattended or mistakenly shipped: resolution based on order amount.
(d) Damaged during shipping
;—ÂÂ Package damage: it cannot be handled if the product is functional.
;—ÂÂ Product damage: it cannot be handled if the product is functional and the damage amount is below 10%.
(e) Wrong description for product
;—ÂÂ If the words and pictures on the description page are slightly different from actual product, but the product is functional then After Sales Services cannot be offered.
;—ÂÂ Words and pictures on the description page are slightly different from actual product, and the product cannot be used for its designated function, the solution should be negotiated and communicated between buyer and customer assistance.
Types of After Sale Services available for products not received
We are not responsible if the buyer refuses to receive and accept a package.
If a package has been returned, we will provide a refund to buyers only after the package has returned to our warehouse; we are not liable for packages that go missing or have been destroyed in transit.
Returned by shipping
Package return will be dealt with according to the terms and conditions:
Cost of resending = Return shipping the item to us + Cost of return shipping to customer
Refund = Price paid for product - Cost of Resending
After Sales Insurance
We provide FREE After Sales Insurance to our customer for the protection of packages against any lost or damaged shipments.
The following conditions are exempt from receiving After Sale Services:
Incorrect address provided by buyers; buyers who cannot provide evidence that meets the threshold of proof and who do not intend to return the product for testing; buyers who ask for resends, resupply and return, refund overdue; product shipped, situations caused not by quality issues and/or not our responsibility, buyers who provide subjective/unacceptable reasons to ask for refund. Please kindly contact our customer services for further information.