-Netpay is own by Lelong.com.my and will charge extra 3% on every transaction. We recommeded buyer to click on other payment method then pay direct to seller. Doing this way will save you 3% of netpay transaction charges and in case of out of stock will get full refund.
-No need to send us any email or sms after payment. Just remember to update your buynow order.
Method 2: For Non Lelong User Or Buy Direct
AFTERyou had made the payment, please email or sms me the following to make order(For method 2 only). We dont really need the payment slip. Keep the slip upon request only. 1. Item Title:
2. Date Time of Payment:
3. Amount Paid:
4. Which bank you transfer to (Maybank / CIMB /ETC):
5. Receiver Name:
6. Shipping address:
7. Contact Number:
Seller Account acceptable are ,
Please require from us what bank you desire to bank in makesure the bank is the same bank of your account therefore payment can go through at the same day.
P/S: If you pay using maybank2u, cimbclicks, HLB via netpay, all out of stock item will not be fully refund because Netpay has charge 3% Example:
You have paid RM100. RM100 - 3% = RM97 will be refund only.
There is also a 6% charges for every item we sold through Lelong so there would be a total of 9% charges if buyer opted to refund. The total refund would only be 91% from the total payment banked in.
We ship out all items by using local courier service by default.
Please contact us if you prefer alternative courier services. However, the final decision will up to our decision.
Delivery cut off time
Monday to Friday: within the next 24 hours after payment made (Mon-Fri).
Meaning if payment update on Friday night, will be sent out on Monday as there is no posting on weekend. TQ
In the event of non-stock availability for a specific order, seller would contact buyer for decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.
We allow combine shipping . It would be adjusted accordingly based on the items purchased.
Risk of Loss
All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.)
All photographs of the item are taken at close proximity, there might be slightly different in color.
All sold are not exchangeable /returnable/ refundable in any circumstances.
We will not bear or responsible if item lost / undeliver / damage caused by the carrier company.We assume buyers and bidders have read, understand and agreed to all our terms and conditions before placing an order.
We reserve the right to change these terms and condition without prior notice.
Online Buying Policy
1. Once buyer make payment, it means the buyer accept all the "Online Buying Policy" and "Warranty Policy".
2. Seller will check and confirm the goods is correct and it is in working condition and no physical damage before sending.
3. Buyer should unseal the parcel and check before doing singanature upon receiving parcel.
4. Once the tracking number show "Consignment has successfully delivered", buyer cannot claim for physical damage warranty(we will consider it as user damages).
5. Seller will only replace if tracking number show "Consignee refuse to collect parcel".
6. Seller will not responsible for parcel lost or damage during the delivery. All damage must be claimed with the courier service company. However, seller will helps buyer to proof that the parcel is lost if the parcel lost during delivery.
- All our product covers 7-days warranty for manufacturing defects from the date/day you receive.
- Postage of warranty must be beared by buyer in both way sending. (DEPENDS ON THE PRODUCT WEIGHT)
- We reserve the rights to replace the product with the same or equivalent product.
- Replacement of product does not in any way renew or extend the warranty period.
- Please take note that it takes 5-7 working days for the verification process of product replacement.
- In the circumstances where the product is not defected upon our warranty team checking, we will post back you the same product.
- The warranty does not cover damage or loss incurred during transportation of the product.
- Warranty void if there is physical damage on the products or the product box is lost.
- The warranty does not apply to any extra parts of the product for example the wiring, power adapter and the manual.
- The warranty does not cover replacement or repair necessitated by loss or damage from any cause beyond the control of us, such as lightning or other natural and weather related events or specific situations including voltage supply problems, tempering or unauthorised repair by any person, use of defective or incompatible accessories, exposure to abnormal temperatures and conditions or entry by any insect or foreign object in the product.
- For warranty claims, email to firstname.lastname@example.org with the below details:
- Email Subject: Warranty-lelong, Order number:
- Describe type of faulty.
- Photo or video of the faulty item received.
- Upon received your email, we will guide you the next course of action required.
- The faulty item(s) must be returned in its original packaging (including accessories, manual) to us if necessary.
- All our product is strictly not returanable if there is no issue with the products.
- If buyer feels not satisfied with the products. Kindly email : email@example.com. We will try to resolve your problem.
Questions & AnswersDo you have any questions to ask merchant about this productAsk Seller
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.