You can send us your payment receipt via email/whatsapp/wechat at 011-23269699 for faster response to forward parcels.
For West Malaysia
Livestock, for example shrimps – RM25.00 for 1st 2kg (Pack with polystyrene foam box, ice pack and breathing bags)
Others – RM12.00 for 1st 2kg
(RM2.00 for every added kg)
For East Malaysia (Sabah and Sarawak)
Livestock, for example shrimps – RM30.00 for 1st kg (Pack with polystyrene foam box, ice pack and breathing bags)
Others – RM22.00 for 1st kg
(RM22.00 for every added kg)
We value your shopping experience, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
30 days return or exchange policy
If you are NOT 100% satisfied with your purchase, we will gladly accept returns of packages within 30 days of the order date and issue a full refund.
All we ask is that the product is:
- not used
- in the same condition you received it
- in the original box or packaging
Return or exchange procedures
Please request for return or exchange by emailing us within 3 days from the day order is received.
You have to include the following details:
- Order number
- Name Contact number
- Product to return or exchange
- Reason for return or exchange
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions.
To exchange item, please let us know the item you want to have in exchanged.
In most cases, you need to bear the shipping charges for returning the item to us.
However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will ensure we send the correct item to you.
Remember, before you ship anything to us, please email us first so that we can provide you a complete return instructions.
We provide DOA (dead on arrival) guarantee for all the livestock we shipped.
Any casualties claim must be made upon goods received.
A clear picture showing the quantity of the casualties is need before unpack the breathing air bag.
We will not liable for any casualties claim if no picture are presented.
We provide 100% refund for the casualties but exclude postage fee.
Buyer need to top up the postage fee for goods to be re-delivered as per request.
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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.