And for customers who are paying via Paypal, please be advised that we are not charging any extra money for Paypal payments.
Don't worry on getting charged extra for making Paypal payment to us.
Thank you :)
We have also activated NetPay now which make payment easier for my customers.
For customers who want to pay by credit card or other banks online transfer, you can select NetPay after you confirm on your order, and then proceed the following steps accordingly.
We will ship via courier service (Poslaju, Citylink, Skynet, GDEX, ABX, TaQBin) for all our local deliveries, depending on weight and shipping locations.
- Handling time: 0(on the same day) to 2 working days after cleared payment.
- Delivery time: 1-2 working days for within Peninsula Malaysia delivery; 2-3 working days for
East Malaysia delivery; International delivery is subject to country and shipping method. All deliveries are subject to the shipping locations. Some remote or outskirt areas or delivery during holiday seasons will take a couple of days more to be delivered.
- Shipping charges are based on merchandise total weight or volumetric weight. It will be stated clearly at the product item page.
We will notify the tracking number of either courier service for you to do tracing on your parcel. Any problem, you can PM us or email us at email@example.com
Thank you :)
100% Customer Satisfaction Guarantee
Baby Carter's wants you to be delighted with your purchase, so if you are not entirely happy with your purchase we will gladly offer a refund or exchange. Kindly contact us at firstname.lastname@example.org within 3 days of receiving your items if you wish to return the item. We will issue you a Product Return Confirmation Email. If you are in any way dissatisfied with the products you have received, we will happily organize an exchange (as store credits) for you, so long as the products returned are:
1. Unused, unopened and in original condition and packaging
3. Returned within 7 days of delivery
4. In a 100% saleable condition upon return
Exchanges will be to the initial value of the goods, not including freight, unless it has been our error.
We reserve the rights to charge a restocking fee up to 20% of the value of the goods upon receiving
Baby Carter's can only accept returns of merchandise purchased from our store. Products purchased at other store or outlet will not be accepted.
We regret that we cannot be responsible for the loss or damage of the item sent back to us for exchange. Please pack the item properly to ensure that it does not get damaged in transit and return your merchandise and insure it with a reliable courier company.
Item which is entitled for Warranty Claims
For warranty claims, you can either send the item to the brand distributor in Malaysia with provided warranty card or send it back to us and we will assist you with the warranty claim.
"Please take note that for shipping your item back on return policy or warranty claim, buyer will need to pay for the shipping at his/her own cost."
Thank you :)
Questions & AnswersDo you have any questions to ask merchant about this productAsk Seller
Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.