Account Name : HIGHSTEAD SDN. BHD.
Bank Name : MAYBANK 
Account No. : 505176511737

• Shipping Information

  We use GDEXpress and LALAMOVE for shipping. Shipping charges depend on the product weight and distance.

  Shipping Timeline:

• Orders are shipped within 3-5 working days of payment receipt.

• For Peninsula Malaysia: Delivery within 3-5 working days.

• For Sabah and Sarawak: Delivery within 7-9 working days.

• Order Processing: To process your order quickly and accurately, please provide your full delivery address, name, contact number, and email address.

  Payment and Delivery:

• For inter-bank or GIRO payments, delivery will be made once the payment transaction is complete (usually within 2-3 working days).

• We will email the courier tracking number upon request.

• Important Information:

• Contact us if you do not receive your order within 7 working days.

• We are not responsible for parcels unclaimed after one month from the shipment date.

• We are not liable for lost, stolen, or damaged parcels during shipping. However, we will provide shipment tracking details for your reference.

• Thank you for shopping with us!

Terms and Conditions

1. Introduction

Welcome to Highstead Sdn Bhd. By accessing or using our online store on Lelong.my, you agree to comply with and be bound by these terms and conditions.

2. Product Information

We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the descriptions and images are free of errors. Product specifications are subject to change without notice.

3. Pricing

All prices are listed in MYR (Malaysian Ringgit). Prices are subject to change without notice. We reserve the right to correct any pricing errors at any time.

4. Orders and Payment

Orders are processed once payment is received. We accept payments via bank transfer, credit card, and other methods specified on our site. For inter-bank or GIRO payments, orders will be delivered once the payment transaction is complete (usually within 2-3 working days).

5. Shipping and Delivery

We use GDEXpress and LALAMOVE for shipping. Shipping charges depend on the product weight and distance. Orders are shipped within 3-5 working days of payment receipt. Delivery times:

• Peninsula Malaysia: 3-5 working days

• Sabah and Sarawak: 7-9 working days

We will email the courier tracking number upon request. We are not responsible for parcels unclaimed after one month from the shipment date or for lost/stolen or damaged parcels during shipping. However, we will provide shipment tracking details for your reference.

6. Return and Exchange Policy

Proof of purchase is required for all returns and exchanges. Customers bear the cost of returning the equipment. We will cover the delivery cost of sending the replacement equipment. Replacement units will have the same specifications as the original, or comparable specifications if the original is unavailable. Deliberately damaged equipment is not eligible for exchange or replacement. One-to-one exchanges are limited to once per purchase.

7. Warranty

All products come with a specified warranty period. The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, abuse, or unauthorized modifications.

8. Privacy Policy

We are committed to protecting your privacy. Any personal information provided to us is used solely for processing your orders and improving your shopping experience. For more information, please review our Privacy Policy.

9. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our store constitutes your acceptance of such changes.

10. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

• Email: sales@highstead.my

• Phone: 014-9142425

• Address:HIGHSTEAD SDN BHD
  PT11667 JALAN TECHVALLEY 1/2 SENDAYAN TECHVALLEY 
  BANDAR SRI SENDAYAN 71950 SEREMBAN NEGERI SEMBILAN

Warranty and Policy

ONE-TO-ONE EXCHANGE CONDITIONS

1. Proof of purchase is required.

2. The customer bears the cost of returning the equipment to our company. We will cover the delivery cost of sending the replacement equipment back to the customer.

3. The replacement unit will have the same specifications as the original purchased equipment. If the exact specifications are unavailable, we will provide a comparable unit.

4. If our company determines that the equipment has been deliberately, willfully, or intentionally damaged, no exchange or replacement will be granted.

5. A maximum of one exchange is allowed per purchase.