We will ship via courier service (Poslaju, GDEX , and others) for all our local deliveries, depending on weight and shipping locations.
How much is the shipment cost?
Postage cost is depends on the weight and shipping locations. Some products are free shipping.
How to track the shipment?
Tracking number will be provided to buyer on the same day once item(s) is posted.
What is the coverage of the shipment?
All deliveries are subject to the shipping locations.
Some remote or outskirt areas or delivery during holiday seasons will take a couple of days more to be delivered.
Criteria for Return/Exchange
Customer may request to return/exchange within three (3) working days following delivery date.
1. We reserve the right to offer customers either a direct replacement or an alternative version of the item (shipping cost is non-refundable)
2. If those stocks are moving fast , please allow for stock replacement action.
3. Costs of delivery for goods return will be borne by customers. We are not responsible for any loss/ damage during transportation/by post.
4. We shall not be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of the product purchased.
Return/Exchange request WILL be accepted in following cases:
1. Wrong items (Eg.Totally wrong item code, color or style)
2. Items with obvious manufacturing quality problems or defective. (Eg.Missing 1 side of sleeve)
Return/exchange request WILL NOT be accepted in following cases:
1. When tag attached to product is removed or package of product is opened and product value is damaged
2. When components of product (including free gift) have been used or lost
3. Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.
4. Item design is slightly different from the picture displayed (e.g. button, pocket, colour or tag)
5. Promotion/Offer/Sale/ Sold Out items are not entitled for exchange.
For goods return/exchange, customers MUST:
1. Sent request to us at firstname.lastname@example.org three (3) working days following delivery date.
2. Please state as followings in notification email:
- Email Subject: Warranty - Lelong, Invoice No: xxxx
- Describe type of faulty
- Photo or video of the faulty item received
- Attached invoice(s) copy as proof of purchase.
3. All item should be return in its original packaging including accessories, manuals and instructions.
4. Customers who do not inform us and post the item directly to us will not be entertained.
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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.